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Job: Account Receivable Supervisor - Credit Balances and Refunds

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Jobing Description

Account Receivable Supervisor - Credit Balances and Refunds

Position Summary
The Credit Balance and Refund Supervisor is responsible for timely credit balance resolution refunds to patients, governmental agencies, and other third party payers.

This responsibility includes:

· Managing A/R reports and aging buckets, analyzing the A/R to identify problem areas/trends, recommending and implementing solutions; explaining fluctuations in the A/R; maintaining department workflow.
· Meeting compliance guidelines for timely and accurate refunds/offsets.
· Various A/R related reporting requirements, including but not limited to: collector aging’s, metric reporting for team, compliance results.
· Supervising staff to ensure the daily operation needs are met, including productivity compliance, and quality goals. 
· Interviewing, hiring, evaluating and reviewing staff performance, coaching and counseling, disciplinary action and daily supervision of the staff to ensure that all department and company policies and procedures are followed.
· Providing excellent customer service.

Essential Skills:

· Extreme accuracy and attention to detail and data standards
· Excellent communication,organizational, problem solving and interpersonal skills
· Excellent proven interpersonal skills with ability to lead and motivate others
· Ability to work in teams and coordinate work efforts  
· Ability to evaluate work and process flow to ensure optimal efficiencies
· Exhibit good judgment in escalating issues to senior management staff
· Excellent organizational and prioritization skills 
· Excellent verbal and written communication skills    

Req ID

Sourcing Requisition


Business Area
CVS Health

Location - State/City
PA - Monroeville

Job Category
Billing & Collections


Preferred Qualifications

· 2 or more years of healthcare experience
· 1 or more years working in Microsoft Excel including pivot tables  

Job Type (Expected Hours Category)
Full Time

Location code

Requisition Template

High school diploma or GED required. Bachelors degree preferred. 


Clinical Licensure Required

Zip Code

Required Qualifications
· 1 or more years of Supervisory experience
· 1 or more years of experience with A/R reporting including: trending, aging
· 1 or more years of healthcare experience with medical/pharmacy billing and collections

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster:

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:


Skills / Requirements

Important Notes