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Goodwill Industries of San Antonio

Job: Recognition Programs Shift Supervisor - ( req174 | Non-Exempt | Full Time | Randolph Air Force Base )

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Jobing Description

At Goodwill Industries San Antonio, our Mission is to help change lives through the power of work. We serve our community by providing career training and placement assistance for employment. Our programs are supported with profits generated through the sale of donated goods in our Retail Stores, and revenue from business services offered through our Contract Services Division. We invest 92.6 cents of EVERY DOLLAR EARNED back into the community. This is accomplished through educational programs and career services provided through our Good Careers Academy and Good Careers Centers.

We are currently seeking a dynamic Recognition Programs Shift Supervisor who has a passion for serving others and making a difference. Join the Goodwill Team today.

550 C ST West SUITE 22, Randolf AFB, TX 78150 USA

Full Time


20.03 - 20.03

M-F, 7:30 - 4:30

This position will assign cases and provide support, guidance, and monitoring to Recognition Program Associates as they process requests. Ensure accurate and timely completion of work for the following programs: Special Trophies and Awards; Non-Combat Campaign Credit; Memorialization packages; High Level Decorations; Air Force Unit Awards program; requests for Awards and Decorations from veterans and active duty personnel; and mailing out medals. Support the organization in its mission to help change lives through the power of work.

Essential functions:

1.Train, assign work and review the daily work of team members to ensure correct procedures are followed and deadlines are met. May assist with processing work as time permits.

2.Manage case file suspense dates. Maintain the balance of accuracy and timeliness.

3.Track progress of work on assigned programs.

4.Evaluate and respond to requests for Awards and Decorations coming through various sources to include: Congressional offices, the National Personnel Records Center (NPRC), and the Air Force Board of Correction of Military Records (BCMR).

5.Evaluate and respond to Standard Form 813 (non-combat campaign) requests.

6.Execute and support the Special Trophies and Awards program.

7.Assist with the processing of Memorialization packages.

8.Responsible for the processing of High Level Decoration Requests.

9.Ensure processing of requests and mailing out of Medals to veterans.

10.Support the Air Force level Unit Awards program.

11.Maintain the Records Management program.

12.Provide excellent customer service by greeting, assisting, and responding to questions and/or concerns in a positive, professional, and friendly manner.


Must be a U.S. citizen and eligible for a security clearance.

High School Diploma or equivalent (GED)

Associate’s degree

Any experience which provided skills in data entry, records research, composing correspondence and leading a team.

In addition to the above, knowledge of Air Force Awards, Decoration and Recognition programs; Government procedures for correspondence routing; and Air Force Structures/command echelons helpful.

OR equivalent combination of education, experience and/or military training.


Detailed and thorough
Good time management
Good writing, spelling and grammar
Independent worker
MS Word, Excel, Outlook, Access (basic)
Proofing/editing skills
Strong customer service skills
Supervisory skills
Type 30 wpm
Analyze, evaluate situations, and develop alternatives for conflict resolution

Air Force structures-echelons
Procedures for Government correspondence routing
Air Force Award programs.

Ability to multi-task

For more information about Goodwill Industries San Antonio, please visit our website at:

Equal Opportunity Employer/Veterans/Disabled

Skills / Requirements

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