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Santa Ana Star Casino

Job: SLOT SHIFT MANAGER

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Jobing Description

Location
Casino
Employment Status
Full-Time
Shift
Varies
Category
Slots

Summary: Responsible for the day-to-day operation of the slot machines floor. This individual supervises the operation of the Slot Department on an assigned shift, while monitoring the performance of subordinates. The Slot Shift Manager resolves Slot Departmental issues that may arise. Major Responsibilities/Activities: * Monitors team performance, ensuring adherence to all casino policies and procedures. * Prepares daily and weekly schedules for all Slot Department Team Members. * Supervises Slot Floor Attendants and Slot Shift Supervisors. * Trains and evaluates Slot Department employees. * Maintains constant awareness of floor activity, protects the Slot Department bankroll, the playing public and casino integrity. * Acts as a host, explaining slot machine details to employees and guests. * Assists in the development and implementation of Slot Department policies and procedures. * Approves jackpots from $5,000 to $25,000. * Reviews daily and monthly reports providing written explanations for any unusual gaming machine statistical fluctuations in hold percentage. * Assists in determining types, location, denomination and number of slot machines on the floor. * Assures proper documentation of currency transaction reporting paperwork as required by federal regulation (Title 31). * Maintains good working relationships with all Team Members. * Supervises temporary and permanent removal of funds from slot machines. * Ensures guests receive excellent service. * Complete schedules for Floor Attendants and Slot Shift Supervisors. * Respond to and address guest disputes or issues. * Ensures slot money banks (pouches) are accurate and accounted for. * Responsible for issuing and collecting keys for Floor Attendants, Technicians and Supervisors. * Drafts and issues team member Performance Evaluations. * Reviews and approves paid time off requests. * Other managerial duties as assigned.

Minimum Requirements: * Preference is given to qualified Santa Ana Tribal Members. * High School Diploma or GED required. * College degree preferred. * Two years Slot supervisory experience required. * Multi-cultural experience preferred. * Strong verbal and written communication skills. * Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license. Essential Mental Functions: The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Maintains a strict level of confidentiality regarding company information. * Must be able to work independently and exercise good judgment in handling a variety of situations. * Must have excellent problem solving abilities. * Must be a detail oriented, organized individual with the ability to multi-task. * Must be able to work in a fast paced environment. * Must be able to deal with stressful situations in a professional manner. * Display strong verbal and written communication skills * Proven ability to handle conflict situations. * Must be a Team Player. Essential Physical Functions: The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to grasp, handle, and feel, reach with hands and arms, talk and hear. * Must be able to work various hours, as needed, including weekends and holidays. * Must present self in a well-groomed, professional appearance. * The employee must be able to lift up to 25 pounds. * Must be able to work at a fast pace. * Must be able to handle stress effectively. * Physical ability to safely perform the essential job functions of the position. Equipment Used: * Computer * All additional office equipment. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud. Employee will be exposed to inclement weather and a second-hand smoke-filled environment. Hazards include working around moving equipment/machinery. Equipment and machinery must be properly used or they can be potentially hazardous.

Skills / Requirements

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