Children's Bureau of Southern California

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Associate Quality Improvement Director

at Children's Bureau of Southern California

Posted: 4/2/2019
Job Reference #: 1224
Keywords: operations

Job Description

Location:
Magnolia Place (Los Angeles)

Department:
Mental Health Services

JOB TITLE:  Associate Quality Improvement Director

DEPARTMENT: Quality Assurance/ Improvement

LOCATION:  Magnolia

REPORTS TO: Director of Quality Improvement and Training

SUMMARY OF POSITION:

The Associate Director supports the Director of the Quality Improvement & Training Department in day-to-day operations of a non-profit mental health program that spans across multiple sites throughout Los Angeles County.  In the absence of the QI Director serves as acting director.  Directly supervises departmental lead staff (Training, Auditing, Compliance, Records, and Evaluation Coordinators).  Under the direction of the QI director, the Associate Director administers, directs, and coordinates all activities of the department to assure that the highest degree of quality of care is consistently provided to clients. 

JOB RESPONSIBILITIES:

  • Puts customer service first: Ensures that clients and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individual’s needs and rights.
  • Promotes and coordinates resolution of complaints and grievances with appropriate staff.
  • Oversees and guides departmental staff in the development and use of departmental policies and procedures to ensure effective provision of mental health services and compliance with multiple funding sources.
  • Regularly meets with and supports lead staff (Training, Auditing, Compliance, Records, and Evaluation Coordinators) in the performance of their duties, reviewing what is going well, what is not, and attentively responding to concerns.
  • Educates staff about the quality improvement process, including individual supervision opportunities and staff training.  Develops and facilitates team building activities to build personal and professional skills relevant to job duties.
  • Works with the Director of Quality Improvement, as well as Auditing and Compliance Coordinators to develop and implement a consistent methodology for selecting and auditing records.
  • Defines opportunities for improvement identified through analysis of trends.
  • Assists in the preparation of and co-facilitates Quality Improvement Committees, Utilization Review Committees and QA/QI Team meetings.
  • Identify and assist with resolving any system related obstacle to effective implementation of QA/QI standards.
  • Collaborates with program management teams to promote the advancement in treatment for children, adolescents, and their families in the targeted communities.
  • Collaborates with program management teams by participating in Case Disposition Reviews to ensure case assignment decisions are appropriately and efficiently utilizing the funding streams available.
  • Participates in Clinical Case Reviews to address issues of potential concern, such as quality and/or level of care, cost of services issues, etc.
  • Assists with preparing for State Audit reviews and LA County DMH Program Reviews.
  • Participates in reviews of special incident quarterly reports regarding the number and type of incidents.
  • Coordinates with the Dept. of Mental Health (DMH) to ensure 100% compliance to State of California standards.
  • Assists with development of associated policy & procedure.
  • Other duties as assigned.

JOB QUALIFICATION STANDARDS

Supervisory Responsibilities:    The Associate QI Director supervises departmental lead staff: Training, Auditing, Compliance, Records, and Evaluation Coordinators. 

Experience

  • Minimum of 5 year experience in mental health programs, preferably treating SED and Transitional-aged youth.
  • 3-5 years management, administrative, and supervisory experience in mental health setting.
  • Knowledge of Quality Improvement activities, documentation standards, and regulatory requirements related to DMH services.
  • Must have strong computer skills including knowledge and experience with Microsoft office, Word, and Excel.
  • Demonstrated strong communication and interpersonal skills required.
  • Training skills, including curriculum development and presentation experience is preferred.
  • Ability to function as a member of an inter-disciplinary team.
  • DMH experience required

Education, Professional Training, Technical Training or Certification

  • Master’s degree in Social Work, or Marriage & Family Therapy, or doctorate in psychology required.
  • Licensed as an MFT, LCSW or Psychologist in active status with state of California Board of Behavioral Sciences.

Knowledge/Skills

  • Ability to be flexible, independent, manage crises, and possess strong leadership skills
  • Maintains confidentiality in matters of agency operations, personnel, and clients
  • Maintains positive communication with all agency staff, clients and visitors
  • Exercises good judgment in performance of duties and responsibilities
  • Supports existing agency policies, principles and mission
  • Knowledge of medical necessity standards under Medicaid funding
  • Strong interpersonal and managerial skills
  • Strong organizational skills and high attention to detail
  • Excellent oral and written communication skills
  • Ability to work independently with reliable follow-through to complete assigned tasks
  • Discretion and tact
  • Computer skills (Word, Excel, Powerpoint) and the ability to take complicated information and organize it into clear reports.

JOB RESPONSIBILITIES:


  • Puts customer service first: Ensures that clients and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individual’s needs and rights.

  • Promotes and coordinates resolution of complaints and grievances with appropriate staff.

  • Oversees and guides departmental staff in the development and use of departmental policies and procedures to ensure effective provision of mental health services and compliance with multiple funding sources.

  • Regularly meets with and supports lead staff (Training, Auditing, Compliance, Records, and Evaluation Coordinators) in the performance of their duties, reviewing what is going well, what is not, and attentively responding to concerns.

  • Educates staff about the quality improvement process, including individual supervision opportunities and staff training.  Develops and facilitates team building activities to build personal and professional skills relevant to job duties.

  • Works with the Director of Quality Improvement, as well as Auditing and Compliance Coordinators to develop and implement a consistent methodology for selecting and auditing records.

  • Defines opportunities for improvement identified through analysis of trends.

  • Assists in the preparation of and co-facilitates Quality Improvement Committees, Utilization Review Committees and QA/QI Team meetings.

  • Identify and assist with resolving any system related obstacle to effective implementation of QA/QI standards.

  • Collaborates with program management teams to promote the advancement in treatment for children, adolescents, and their families in the targeted communities.

  • Collaborates with program management teams by participating in Case Disposition Reviews to ensure case assignment decisions are appropriately and efficiently utilizing the funding streams available.

  • Participates in Clinical Case Reviews to address issues of potential concern, such as quality and/or level of care, cost of services issues, etc.

  • Assists with preparing for State Audit reviews and LA County DMH Program Reviews.

  • Participates in reviews of special incident quarterly reports regarding the number and type of incidents.

  • Coordinates with the Dept. of Mental Health (DMH) to ensure 100% compliance to State of California standards.

  • Assists with development of associated policy & procedure.

  • Other duties as assigned.


JOB RESPONSIBILITIES:

  • Puts customer service first: Ensures that clients and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individual’s needs and rights.
  • Promotes and coordinates resolution of complaints and grievances with appropriate staff.
  • Oversees and guides departmental staff in the development and use of departmental policies and procedures to ensure effective provision of mental health services and compliance with multiple funding sources.
  • Regularly meets with and supports lead staff (Training, Auditing, Compliance, Records, and Evaluation Coordinators) in the performance of their duties, reviewing what is going well, what is not, and attentively responding to concerns.
  • Educates staff about the quality improvement process, including individual supervision opportunities and staff training.  Develops and facilitates team building activities to build personal and professional skills relevant to job duties.
  • Works with the Director of Quality Improvement, as well as Auditing and Compliance Coordinators to develop and implement a consistent methodology for selecting and auditing records.
  • Defines opportunities for improvement identified through analysis of trends.
  • Assists in the preparation of and co-facilitates Quality Improvement Committees, Utilization Review Committees and QA/QI Team meetings.
  • Identify and assist with resolving any system related obstacle to effective implementation of QA/QI standards.
  • Collaborates with program management teams to promote the advancement in treatment for children, adolescents, and their families in the targeted communities.
  • Collaborates with program management teams by participating in Case Disposition Reviews to ensure case assignment decisions are appropriately and efficiently utilizing the funding streams available.
  • Participates in Clinical Case Reviews to address issues of potential concern, such as quality and/or level of care, cost of services issues, etc.
  • Assists with preparing for State Audit reviews and LA County DMH Program Reviews.
  • Participates in reviews of special incident quarterly reports regarding the number and type of incidents.
  • Coordinates with the Dept. of Mental Health (DMH) to ensure 100% compliance to State of California standards.
  • Assists with development of associated policy & procedure.
  • Other duties as assigned.

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