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Associate Care Manager
at Alzheimer's Association
Job Reference #: 3672
Categories: Healthcare - Support Services, Management - Mid-Level (Manager, Director), Healthcare - ALL CATEGORIES, Management - ALL CATEGORIES
Execute activities of the Alzheimer’s Disease Caregiver Support Initiative. Responsible for implementation of objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Actively participate in the chapter's Programs and Services Team to ensure effective execution and completion of strategic goals, objectives and program work plans.
- Provide care consultation services to individuals with mild cognitive impairment or any stage of dementia, and their family care partners. Develop customized needs assessments including establishment of client-centered care plans, implementation of care plans, provision of emotional support and education about dementia through social work practice, and documentation of progress.
- Utilize best practices and accrued skills to assist caregivers to navigate crisis, family issues, and other challenges.
- Determine and provide relevant follow-up to constituents in person and by phone.
- Build relationships with community providers to ensure appropriate referrals from community agencies on aging, departments of health, and other non-profit service providers. Build referral partnerships with social service agencies, service providers and religious congregations to mine rural constituents.
- Represent and assist the Association at public outreach events, conferences, workshops and media and advocacy events.
- Facilitate and evaluate support groups for caregivers and individuals with early-stage dementia.
- Provide community education programs to a variety of audiences.
- Refer new and existing Alzheimer’s Association constituents to care consultation and family consultation services.
- Engage, train and manage relationships with related health care and social service providers in Central New York area with emphasis on minority, high-risk, and underserved populations.
- Document and report all progress via methods established by the Chief Program Officer.
- Develop and implement strategies to market Chapter services and programs.
- Informs supervisor and/or appropriate chapter staff of emerging issues about potential funders and programmatic opportunities.
- Keep informed of current disease information, current initiatives of the chapter and national office via online technology, journals and other sources provided.
- Assure compliance with all Association policies, procedures, Standards and applicable regulatory and grant requirements; promote Association-wide programs and other initiatives.
- Other duties as assigned.
- Bachelor’s degree required in human services, gerontology, social work or a related field; Master’s degree preferred.
- One to three years of experience working with individuals and families.
- One to three years of leadership experience in program administration including needs assessment, program development, delivery, management and evaluation.
- Bilingual (English & Spanish) preferred.
- Must have a clean NYS driver's license, access to a vehicle, and availability to travel throughout coverage area.
- Proficiency with Microsoft Office applications, especially Word, Excel, and Power Point.
- Ability to travel regularly throughout the Chapter area with some evening, weekend, and overnight travel required.
- Knowledge of applicable healthcare delivery systems and issues such as: Medicare, Medicaid, managed care, HMOs, long term care insurance, etc.
- Excellent verbal and written communication skills.
- Excellent organizational skills; professional customer service skills with visitors, callers and volunteers.
- Ability to multi-task and prioritize work.
- Interact with diverse populations in a sensitive and respectful manner.
- Outgoing, positive, engaging and enthusiastic.
- Self-starter, able to work independently and problem solve.
- Strong active listening and interpersonal communication skills.
- Strong ability to self-manage with significant strength in time management.
- Ability to work evenings and weekends.
- Ability to work on a team and develop relationships in the community.
- Detail-oriented, efficient, and able to multi-task.
- Strong listening skills; friendly, helpful manner with clients.
- Multi-line telephone, conference phone, photocopier
- Google Apps for Business
- The Raiser’s Edge and/or other fundraising/CRM databases preferred
- Small, not-for-profit environment
- Local and regional travel
- Work may be stressful during periods of high volume or tight deadlines
- High volume of public contact
- Independent working conditions
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