Arizona Humane Society

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Second Chance Animal Trauma Hospital Manager

at Arizona Humane Society

Posted: 5/13/2019
Job Status: Full Time
Job Reference #: 1053368

Job Description

POSITION SUMMARY: Develop and maintain the Second Chance Animal Trauma Hospital. Work collaboratively with other department managers and direct daily operations of the hospital.  Supervise veterinary technicians assigned to the hospital, ensuring all policies are adhered to. Supervise, compile, and report on all activities and departments of the clinics. Evaluate and update policies and procedures to keep the hospital in adherence to all veterinary board and AAHA requirements. Compile and report all daily, weekly, monthly, and yearly statistical data. Prepare department budget and manage expenses within the budget. Manage all revenue and expenses and report to accounting and senior management as applicable. Minimize veterinarian, staff, and all company liabilities. Work with DEA license holder to ensure adherence to DEA requirements for all control drugs. Work with premise holder to ensure clinic compliance for all Federal and State licensing. Create and implement SOPs, guidelines and procedures.


  1. Manage activities of the Second Chance Animal Trauma Hospital; ensure all lines of communication are open between veterinary clinics and the shelter operations.
  2. Develop a high-performing team ensuring increased efficiency and minimizing complications.
  3. Determine staffing needs and supervise hospital veterinary support staff including recruiting, interviewing, hiring, scheduling, training, coaching and counseling, payroll, performance appraisals and salary increase recommendations, handling employee grievances, employee relations issues, and resolving employee problems.
  4. Work with team to develop individual development plans and goals.
  5. Champion core values of AHS of Innovation, Compassion and Excellence.
  6. Work with purchasing agent to purchase all medical equipment, supplies, drugs for clinic operations and grant funding.
  7. Review fee schedules regularly, maintain at a competitive level, and review veterinary services budget.
  8. Compile all required reports and records for the Director of Shelter Medicine as needed in a timely manner.
  9. Prepare annual budget and maintain expenditures within parameters.
  10. Research new ideas for improving clinic operations and fee schedules and present recommendations to senior management. Respond to emergency calls from staff requiring authorization for treatment or transfer of animals to emergency medical facility.
  11. Regularly evaluate department staff, practices and procedures to determine need for improvement, revision and/or deletions to help develop goals to drive the clinic mission.
  12. Minimize AHS' liability in accordance with current Arizona State Statutes, local, state and federal standards.
  13. Develop, cultivate and network with key individuals at veterinary hospitals and other animal welfare or private business organizations.
  14. Respond to inquiries or complaints from clients and the general public.
  15. Work closely with the VCA Clinics to make sure our adopters have a smooth transition out of the shelter.
  16. Assist adopters with any post-adoption concerns or for any follow-up medical services required.
  17. Report and investigate employee on-the-job injuries to the Human Resources Department.
  18. Assess and address the day-to-day department activities carefully (including employee relations issues).
  19. Formulate and offer medical related training for staff, be the administrator of all online training opportunities for staff.
  20. Attend monthly leadership meetings and offer input on major decisions in other departments.
  21. Develop goals/strategic plan that help drive the Clinic mission for the hospital and communicate goals and objectives to the department staff.
  22. Be available for speaking engagements to give an overview of the hospital.
  23. Develop, maintain, and oversee the OSHA program for the hospital. Maintain OSHA standards and training, assisting the appointed clinic safety officer with any needs. Ensure documentation occurs for all training.
  24. Ensure clinic compliance for AHAA standards are met and maintained. Prepare clinic for inspection to maintain certification.
  25. Research new ideas for improving clinic operations and present recommendations to the Director of Shelter Medicine, ensuring programs remain progressive and evolve to meet current standards.
  26. Other duties as assigned.


  1. Bachelor's degree in Business Administration preferred or three to five years' management experience.
  2. Three to five years' in a veterinary medicine role.
  3. Experience in an animal welfare organization preferred.
  4. Must have excellent public relations skills plus knowledge of purchasing and budget preparation.
  5. Must have excellent attention to detail, be able to solve complex problems with the ability to balance multiple priorities.
  6. Able to flourish in a stressful, fast-paced, ever-changing environment
  7. Possess excellent customer service and interpersonal skills, and be able to resolve conflict.

Language Skills: Able to speak, read and write English. Spanish language helpful.

Mathematical Skills: Able to develop budgets, do payroll and estimate costs.

Computer Skills: Above average proficiency with Microsoft Word, PowerPoint, Excel, Outlook; able to learn other software programs as necessary.

Certificates, Licenses, Registrations: Valid driver's license.

Other Skills, Abilities and Qualifications:  Regular attendance is required. Access to reliable transportation to visit all Arizona Humane Society sites and attend meetings as needed.

Physical Demands: While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 20 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: There will be exposure to dust, heat, cold and temperature changes; occasional wet floors, and animal noises, odors and dander.  Most time will be spent in a typical air conditioned and heated office environment.

Application Instructions

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.