PSA Behavioral Health Agency

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Case Manager- SMI

at PSA Behavioral Health Agency

Job Description

The Case Manager, using discretion and independent judgement, is responsible for the delivery of quality patient care to participants via the coordination of a participant’s adult recovery team in securing and managing general medical and behavioral health services that aid in the participant’s recovery from mental illness and/or addiction.

  • Participates in the assessment, evaluation and planning of patient care.
  • Develops individualized service plans for participants.
  • Provides community and home based services to enhance and achieve treatment goals.
  • Develops, facilitates and coordinates meetings, staffing’s, case conferences and other meetings as appropriate.
  • Provides referrals to outside providers and assists in securing a variety of social services, including, but not limited to, relapse prevention services, medical care, food stamps, general assistance.
  • Maintains a minimum number of documented client contact hours per week (22 hours per week).
  • Maintains appropriate documentation (charting) and documents accurately and timely in accordance with agency and funding source requirements.
  • Communicates with participant (or participant’s family) to coordinate consent to care, releases and/or referrals for provider care which includes behavioral care, general medical care, community resources, educational, social, judicial and other State agencies.
  • Coordinates transportation of participants to and from appointments when appropriate.
  • Consults with treatment staff to coordinate effectiveness of services contained in the participant’s individual service plans and make adjustments where needed.
  • Provides outreach and follow-up on crisis contacts and missed appointments.
  • Meets with service providers to review utilization and monitor participant progress towards program goals.
  • Provides participant advocacy and education as needed, to ensure delivery of required services.
  • Develops transitional service plan (including discharge planning) with participants, prior to reentry into the community.
  • Performs other related duties in accordance with agency growth and changes.
  • Preserves the human dignity and the confidentiality of each patient.

Competencies Required:

  • Demonstrates quality written documentation that reflects correct spelling, grammar, appropriate use of behavioral health acronyms and appropriate use of therapeutic terminology.
  • Demonstrates team work and shared leadership thru positive and supportive communications.
  • Excellent technical capacity including detail orientation.
  • Collaborates (consults) with his/her supervisor or clinical consultant when support is needed.
  • Takes and follows direction well; attends supervision for one hour per week.
  • Flexible with excellent time management.
  • Maintain regular and reliable attendance and be punctual at all times for scheduled events.
  • Adheres to all administrative tasks as outlined in agency policies and procedures.
  • Knowledge of the standard principles, methods, practices, techniques, tools, and equipment used.
  • EMR record keeping of required and billable services.
  • Ability to organize, plan and communicate effectively and professionally.
  • Exhibit professional ethics and boundaries.
  • Must be able to work in a diverse, multi-cultural environment and be sensitive to the service population’s cultural and socioeconomic characteristics.
  • The ability to interact effectively with other team participants in a team based approach to care management.
  • All clinical staff may be required to carry the company on-call cell phone. This duty includes overnight, weekends and holidays.
  • Physical Requirements
  • Clinic/Office environment with frequent sitting, standing, writing and computer usage.
  • Must be able to climb stairs, with frequent standing and moving throughout facility or in the alternative, perform these physical requirements with or without reasonable accommodations.
  • Frequent to moderate physical effort (lift/carry up to 25 lbs.).
  • Frequent to moderate reaching, bending, stooping, kneeling or crouching.
  • Must be able to physically demonstrate competency in the operation of an agency transport vehicle.
  • Must be able to physically demonstrate competency in the operation of one’s own vehicle (if job includes driving clients).
  • Must be able to physically demonstrate the requirements of the job, as applicable.

Minimum Requirements:


  • GED/High school diploma with a minimum of 4 years of behavioral health experience or,
  • An associate’s degree in the field of behavioral, or
  • A bachelor's degree (not in the field of behavioral health) and 1 year of behavioral health experience, or
  • A bachelor's degree in the field of behavioral, or
  • A master's degree or higher in the field of behavioral health
  • Computer Skills: Microsoft Word, Excel, Outlook, electronic medical record, Credible preferred.
  • Valid AZ Driver License with clean driving record minimum of 5 years.
  • Interpersonal skills which allow for professional and positive relationships with co-workers, participants, families, and other community participants.
  • Good communication skills, evidenced by a non-judgmental approach, effective listening and positive interactions.
  • Basic understanding of the DSM-V and ICD-10 preferred
  • Must pass background check and other pre-employment screening.
  • Must not be using any tobacco products

Please note: Job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills and efforts. In addition, this offer is at-will employment and job descriptions are not intended to form contractual relationships between the employee and the agency. Rather, they are intended to be accurate reflections of the primary essential functions and demonstrate a business need for the position.

Application Instructions

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