Azusa Pacific University

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Director - Undergraduate Financial Aid

at Azusa Pacific University

Pay: $73724 to $95841/year
Word and Excel.</li></ul><p> </p><p><strong>Compensation</strong></p><ul><li>Grade 14: $73,724 - $95,841 annual</li></ul><p> </p><p>Azusa Pacific University is a Christ-centered
Posted: 9/30/2019
Job Reference #: 2969
Keywords: supervisor

Job Description

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Job Description

APU is seeking employees who desire to engage in our thriving culture by cultivating community through professional interactions, demonstrating a posture of lifelong learning, and modeling Christ-like character. Working together, employees at APU commit to establishing a university atmosphere that is pleasing to God and edifying to one another.

Manages the financial aid and loan processes for the traditional undergraduate student population. This includes administrative and technical processing of Federal, State, outside and University financial aid awards and loans. Plans and administers the financial aid process to assist students in obtaining financial aid, scholarships and loans to help pay for their education. Works closely with Associate and Assistant Director of Financial Aid and the aid and loan officers to insure that all Federal and State regulations are adhered to in the UG office. Manages the NCAA compliance process for the University. Manages the institutional aid leveraging model.

Required Education

  • Bachelor’s degree required. Master’s preferred.

Required Experience

  • Five - eight years financial aid and loans experience a must.

Primary Duties/Essential Functions

  • Leads and directs the efforts of the Undergraduate financial aid and loan staff to accomplish the financial aid/loan distribution, workload in a timely manner.
  • Oversees the awarding, revising, editing and auditing programs to insure that Federal, State, Institutional, and outside aid regulations/policies are maintained. Prepares the financial aid department for the annual audit and program reviews.
  • Oversees the Undergraduate financial aid process, including dissemination of information, applications, needs-analysis, awarding, document scanning and tracking, and completion of aid packages, loan disbursement transferring funds, and training/staff development.
  • Manages the Undergraduate Scholarship budget.
  • Manages the institutional aid leveraging model and recommends changes to meet the enrollment goals. Evaluates the weekly reports to monitor the discount rate.
  • Develops operational guidelines, procedures and timelines for the Undergraduate financial aid staff and implements ideas, solutions and improvements as needed. Monitors the accuracy of the financial aid staff, making work assignments and providing training as needed.
  • Maintains direct responsibility for the financial award processing for Undergraduate students. Works closely with the Undergraduate financial aid staff in developing needs analysis policies and procedures. Resolves complicated needs-analysis situations that involve professional judgment.
  • Manages the withdrawal and leave of absences process. Works with the Associate Director of Financial Aid, Assistant Director of Financial Aid and the Financial Aid Officers to coordinate these activities.
  • As a part of the Undergraduate Enrollment leadership team, collaborates and sets objectives and goals for financial aid and loans; seeking to improve current processes to effectively serve students in making their educational goals a financial reality. Meets with the Leadership team to strategize and resolve problems that arise within the Department.
  • Keeps current on all financial aid regulations and policies by subscribing to list servs, reading all material that is distributed, networking with other financial aid professionals, and attending workshops and seminars (CASFAA, NASFAA, WASFAA, CSAC, DOE, HESUA, USA Funds/Sallie Mae.)
  • Keeps office compliant with all Federal and State regulations and the Lender Code of Conduct.
  • Coordinates with the leadership team to improve current processes to effectively serve students and to provide good customer service within Financial Aid and Loans.
  • Upon referrals from the Student Account Specialists, meets with students/parents to discuss and explain specific financial aid concerns.
  • Participates in various committees and other team meetings as assigned by the Associate Vice President.
  • Performs other duties as assigned.
  • Regular, punctual attendance as required by the supervisor based on department needs.
  • Monitors funding for the state Cal Grant program, Federal Work Study and Federal Pell Grant program.
  • Monitors the federal Campus-Based Programs (Perkins, FSEOG, Federal Work Study) throughout the academic year, and completes the annual FISAP report.


  • Excellent communication and problem-solving skills, ability to exercise independent judgment and discretion.
  • Ability to understand complex regulations for the State and Federal Governments.
  • Ability to work as a member of a team.
  • Adaptability and the ability to come up with solutions to complex problems on short notice a must.
  • Working knowledge of integrated management information systems, Web Design and Microsoft Office software.
  • Demonstrated success in working with a team and developing policies and procedures.
  • Strong understanding of implementing new strategies and procedures.
  • Ability to supervise, develop, and evaluate staff, and to foster a cooperative work environment.

Mental Demands

  • Ability to work under pressure, exuding a mature demeanor while multi-tasking in a deadline oriented environment with accuracy and consistency.
  • Ability to work independently and meet deadlines.
  • Ability to work collaboratively with a team, as well as an independent contributor.
  • Ability to exercise good judgment and discretionary skills in determining when to act independently and when to consult management prior to taking action.
  • Self-starter with a positive attitude.
  • In agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students.

Physical Demands

  • Requires repetitive motions and sitting at computer keyboard.
  • Hearing and speaking on the telephone.
  • Able to conduct business at other offices on campus.
  • Able to lift, bend, grasp, reach, lift up to 20 lbs. occasionally.

Visual Demands

  • Reading, writing notes, and computer monitor.


  • Pleasant office, comfortable temperature.


  • Proficient in Google Apps., Microsoft Office, Word and Excel.


  • Grade 14: $73,724 - $95,841 annual

Azusa Pacific University is a Christ-centered, multicultural community that values and seeks faculty and staff who are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation.

Click below to discover some of the many benefits APU employees enjoy including competitive health care options and a generous tuition discount.

You can learn more about APU by watching the stories of faculty, staff, and alumni as they carry out our mission here:

Azusa Pacific University will conduct a background check on all final candidates.

Review of applications will begin immediately, and the position will remain open until filled unless otherwise stated. Azusa Pacific University does not discriminate on the basis of race, color, national origin, sex, age, disability, or status as a veteran in any of its policies, practices, or procedures. Women and minorities are encouraged to apply.

Job Location
Azusa, California, United States
Position Type