Anago Cleaning Systems

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Operations Manager

at Anago Cleaning Systems

Pay: $40,000 to $52,000/hour
Salary comeserate of experience and knowledge
Posted: 2/3/2019
Job Status: Full Time

Job Description

JOB DESCRIPTION

Rapidly Growing National Franchise Company in Commercial Cleaning Industry, seeking experienced person in Janitorial Operations. Must be strong trainer and have excellent customer service skills. Career opportunity for person with strong work ethic.  The Operations Manager is responsible for overseeing each client account and the Franchise Owners in the system. This is a full-time salaried position. Must be willing to work nights and weekends as necessary. Must have a valid driver’s license, insurance coverage and a well-running respectable vehicle.

Responsibilities

- CUSTOMER SERVICE, CUSTOMER SERVICE, AND CUSTOMER SERVICE

- Proactive monthly inspections of client accounts

- Build customer relations

- Handle client requests and issues

- Franchisee development, support and training

- Attend all initial walk-throughs with new accounts and franchisees

- Recommend solutions to customers when considering canceling service

- Maintain client accounts with a goal of 99% or greater account retention

- Maintains relationships with all Franchise Owners

- Ability to work nights and weekends as necessary

- Assists and ensures all billing is completed in a timely manner

QUALIFICATIONS

- Demonstrate effective customer service skills

- Excellent written and verbal communication abilities

- Able to organize and prioritize multiple tasks

- Conduct Training classes

- Must be willing to work some evenings as needed

- High school diploma or GED required; Bachelor’s degree preferred but not required

- Minimum 2 years Customer Service experience in the janitorial/service industries

- Professional appearance

- Valid Driver’s License and Insurance Coverage

- Basic technology skills including the ability to use laptops, tablets, phones, G-Suite, Microsoft Office, the Internet, websites, email, and texting

PERSONAL TRAITS:

- Customer first mentality

- Brand building mindset

- High Integrity / Trustworthiness

- Self-Directed/Motivated

- Collaborative / Team Player

- Responsible / Accountable

- Patient & Persistent

- Passionate

- Driven to Succeed

EMPLOYEE BENEFITS

- Competitive salary plus commission package

- Health benefits after 90 days

- Paid vacation after 6 months

- Gas travel allowance

- Company computer, tablet provided

- Complete paid training