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Manager Client Services
at Centura Health
- SC IT CLIENT DESKTOP SUPPORT
- PSF-PENROSE HOSPITAL
- US-CO-Colorado Springs
- Work Type
- FLSA Status
Welcome to Centura Health
Welcome to the largest health ecosystem in Colorado and western Kansas. Welcome to living your mission among thousands of people on fire to live theirs too. Welcome to options, possibilities and values that guide exceptional care. Welcome to extremely important industry challenges and opportunities to solve complex problems. Welcome to highly intelligent teams, overflowing community and the wholeness of mind, body and spirit that is Centura Health.
Flourishing Begins Here
You have a purpose, unique talents and NOW is the time to embrace it, live it and put it to work. At Centura Health, we value incredible people with incredible skills – but your commitment to a greater cause is something we value even more.
The Client Services Manager is responsible for the day-to day management of all operational duties of the IT Client Services staff. This position provides leadership and oversight to the team including goal setting, training/development, management of team schedule (on call rotations, paid-time-off, sick time, etc.), timesheet approval, feedback, coaching and mentoring, policy and procedure, and related leadership functions. Responsible for team performance evaluations, hiring and disciplinary actions. Works closely with Directors of Business Technology and the Director of Client Technology
concerning analysis and recommendations for projects. Prioritizes and assigns work efforts for the team. Maintains ownership of the quality of the team’s work. Establishes team metrics and generates reports on performance and productivity with respect to team goals. Responds to advanced level systems support activities, providing assistance to any
IT operations staff members regardless of team association. Manages contracts and relationships with business partners and 3rd party providers. Adheres to defined budget and follows purchasing processes.
What You Bring/Job Requirements
In addition to bringing your whole self to the workplace each day, qualified candidates will need the following:
- 6 - 8 years of experience managing a desktop services team preferably in a health care setting
- Effectively communicate with all levels of the organization on IT related issues and initiatives
- Strong critical thinking skills; ability to quickly comprehend problems, develop hypotheses, draw logical conclusions, develop solutions, and respond accordingly
- Demonstrated excellence in oral and written communication skills
- High School Diploma or GED required
- Bachelor - BS degree from an accredited institution in a field of study related to the work assignment. Additional appropriate experience will substitute for the degree requirement on a year-for-year basis.
- ITIL - ITIL Foundation Certification Preferred
Physical Requirements - Sedentary work -(prolonged periods of sitting and exert up to 10lbs force occasionally)
Your Connected Community
When people and places align, incredible things happen. Just like the 21,000+ amazing associates who work here, every community within Centura Health’s connected ecosystem has its own unique history, story and personality.
Penrose-St. Francis Health Services is a full-service, 522-bed acute care provider in Colorado Springs comprised of Penrose Hospital and St. Francis Medical Center. Penrose Hospital serves as the anchor hospital of Penrose-St. Francis Health Services with 364-licensed beds and the ability to provide tertiary (high tech) medical-surgical services with an emphasis on elective and outpatient care. Established in 1890, Penrose Hospital has grown to become a major health treatment and referral center, specializing in cancer care, cardiac care, emergency trauma care and physical rehabilitation. St. Francis Medical Center opened in 2008 to keep pace with the growing needs of the Colorado Springs’ community on the north side of the city. St. Francis Medical Center features 172-beds and offers a modern Birth Center, Level III Neonatal Intensive Care Unit, Pediatric Care Unit, Emergency Department, Level III Trauma Center, Imaging Services, Surgical Services and Critical Care Unit. It also serves as southern Colorado’s home base for the Flight For Life® Colorado air medical helicopter service. It’s an incredible time to join us as we celebrate more than a decade as one of Healthgrades “America’s 50 Best Hospitals” and Magnet Hospital designation from the American Nurses Credentialing Center (ANCC) for superior quality in nursing care. With 300+ days of annual sunshine, mild winters and easy access places like Pikes Peak, Garden of the Gods and some of Colorado’s top destination resorts, you will enjoy an incredible lifestyle while having the career you’ve always wanted.