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Patient Experience Program Manager
at Centura Health
- CASTLE QUALITY MANAGEMENT
- CRAH-CASTLE ROCK
- US-CO-CASTLE ROCK
- Work Type
- FLSA Status
Welcome to Centura Health
Welcome to Centura Health – the largest health ecosystem in Colorado and Kansas. Welcome to living your mission among thousands of people on fire to live theirs too. Welcome to options and possibility where you can chart the direction and flow of your career. Welcome to the freedom to believe in what you believe, and welcome to a family guided by shared values and a commitment to extending the healing ministry of Christ. Welcome to extremely important industry challenges and opportunities to solve complex problems. Welcome to highly intelligent teams and overflowing community. And welcome to wholeness of mind, body and spirit. Welcome to Centura Health.
Flourishing Begins Here
You have a purpose, unique talents and NOW is the time to embrace it, live it and put it to work. At Centura Health, we value incredible people with incredible skills – but your commitment to a greater cause is something we value even more. This is the heartbeat of our organization and your time will be spent in a supportive, team environment with resources to help you flourish and leaders who care about your success.
Promotes patient and family centered care by collaborating with entity key stakeholders, Group Patient Representative, and Group Quality Director. Under the direction of the entity Quality Director and Patient Safety Officer, oversees patient and customer service focus for the hospital creating a supporting and healing environment for the patient and their families. Identifies organizational opportunities for delivering a superior patient experience based on customer feedback, proactive consultation, satisfaction results, and analysis of complaints and grievances. Serves as the entity Patient Representative and champion for HCAHPs initiatives.
What You Bring/Job Requirements
In addition to bringing your whole self to the workplace each day, qualified candidates will need the following:
- 3 years of related experience in hospitality or public relations
- Alternate dispute resolution training and/or mediation training or certification and/or conflict resolution training preferred
- Medical Terminology knowledge preferred
- Previous hospital patient representative experience preferred
- Previous leadership experience preferred
- Strong communication and presentation skills
- Knowledge of healthcare operations and regulations
- Bachelors degree or equivalent experience, required.
- Masters degree, preferred.
Physical Requirements - Sedentary work -(prolonged periods of sitting and exert up to 10lbs force occasionally)
Your Connected Community
When people and places align, incredible things happen. Just like the 21,000+ amazing associates who work here, every community within Centura Health's connected ecosystem has its own unique history, story and personality.
Situated between Denver and Colorado Springs, Castle Rock Adventist Hospital is a recently-built 55-bed acute care hospital and Level III Trauma Center providing comprehensive health care to the greater Castle Rock community and surrounding areas. From experienced emergency services to special deliveries in our state-of-the-art Birthplace with a Level II NICU, this hospital was built as a true community partnership between Centura Health and the people of Castle Rock. Area residents not only look to this hospital for care, but enjoy visiting its community gardens, outdoor spaces and restaurant. The ER is one of the busiest in the area - staffed with board-certified emergency physicians and specialty-trained emergency nurses. Our on-site imaging includes MRI, CT, ultrasound, X-ray and digital mammography. If you are looking for the close-knit feel of a modern, neighborhood hospital in a picturesque, family-oriented community that offers the very best of Colorado living, explore our opportunities.