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Patient Experience Program Manager - Part Time
at Centura Health
- STM QUALITY MANAGEMENT
- STM-ST THOMAS MORE HOSPITAL
- US-CO-Canon City
- Work Type
- FLSA Status
Welcome to Centura Health
Welcome to the largest health ecosystem in Colorado and western Kansas. Welcome to living your mission among thousands of people on fire to live theirs too. Welcome to options, possibilities and values that guide exceptional care. Welcome to extremely important industry challenges and opportunities to solve complex problems. Welcome to highly intelligent teams, overflowing community and the wholeness of mind, body and spirit that is Centura Health.
Flourishing Begins Here
You have a purpose, unique talents and NOW is the time to embrace it, live it and put it to work. At Centura Health, we value incredible people with incredible skills – but your commitment to a greater cause is something we value even more.
Promotes patient and family centered care by collaborating with entity key stakeholders, Group Patient Representative, and Group Quality Director. Under the direction of the entity Quality Director and Patient Safety Officer, oversees patient and customer service focus for the hospital creating a supporting and healing environment for the patient and their families. Identifies organizational opportunities for delivering a superior patient experience based on customer feedback, proactive consultation, satisfaction results, and analysis of complaints and grievances. Serves as the entity Patient Representative and champion for HCAHPs initiatives.
What You Bring/Job Requirements
In addition to bringing your whole self to the workplace each day, qualified candidates will need the following:
- 3 years of related experience in hospitality or public relations
- Alternate dispute resolution training and/or mediation training or certification and/or conflict resolution training preferred
- Medical Terminology knowledge preferred
- Previous hospital patient representative experience preferred
- Previous leadership experience preferred
- Strong communication and presentation skills
- Knowledge of healthcare operations and regulations
- Bachelor's Degree or equivalent experience required
- Master's Degree preferred
- Physical requirements - sedentary work (prolonged periods of sitting and exert up to 10lbs force occasionally)
Your Connected Community
When people and places align, incredible things happen. Just like the 21,000+ amazing associates who work here, every community within Centura Health’s connected ecosystem has its own unique history, story and personality.
St. Thomas More Hospital, a 25-bed acute care facility, is the cornerstone of health care services for Fremont County and surrounding southern Colorado communities. St. Thomas More offers 24-hour emergency and trauma services including inpatient acute care, intensive care unit, The Birth Center, diagnostic imaging, surgical services, rehabilitation services, sleep disorder center and a community blood bank. We’re proud to have a 5-star rating for joint replacement and be ranked among the top 15% in the nation for total joint replacement by Healthgrades (2008 to 2016). Our board-certified physicians specialize in emergency medicine, internal medicine, obstetrics/gynecology services, general surgery, orthopedic surgery and osteopathic treatment. Associates of St. Thomas More enjoy the camaraderie of a close-knit community hospital, the relaxed feel of small town life and an affordable cost of living in a town rich in culture and historic architecture. Located about 50 miles from Colorado Springs at the foothills of the Rocky Mountains and the mouth of the Royal Gorge, locals and visitors alike enjoy this area for some of the state’s best hiking, wildlife and river sports like rafting and fishing.