CVS Health

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Advisor, Production Support

at CVS Health

Posted: 5/14/2019
Job Reference #: 963154BR
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Job Description

Job Title :
Advisor, Production Support
Job ID :
963154BR
Location :
IL - Buffalo Grove
Street Address :
2100 E. Lake Cook Rd.
Category :
Customer Service
Description :
Job Description
The Advisor Production Support will be responsible for the following:

Responsible for troubleshooting issues related to Pharmacy Advisor ACE and information service calls. He or she will work on service tickets and coordinate with participating system support personnel for issue resolutions for the enterprise program. The incumbent will be responsible for completing work assignments and service levels. He or she will design and execute process improvements and undertake tasks as needed and directed by the production support Manager to focus on overall service improvements. The incumbent will also be essential in identifying remediation tasks and implementing solutions to reduce the number of production incidents. This includes performance targets, end user satisfaction levels and quality of service. The requested resource will play a critical role in ensuring the health and stability of all supported applications and infrastructure within the Enterprise and all production support activities for Pharmacy Advisor ACE, inclusive of application monitoring, shakeouts, development, and customer interface.

Required Qualifications
A Master’s degree or foreign equivalent in Computer Science, Engineering, Information Systems, Information Technology, or a closely related technical field and two years of applications development experience is required. Two years of experience with PBM, Java, DB2, SQL, Unix, and Shell Scripting is also required. Will accept a Bachelor’s Degree and five years of experience in lieu of a Master’s degree and two years of experience. Must apply by 05/22/19.

Preferred Qualifications
Please see required qualifications.

Education
Master’s degree in CS Engineering, IS, IT and two years of experience, Will accept Bachelor’s degree and five years of experience in lieu of a master’s degree and two years of experience.

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!