CVS Health

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Customer Care Call Center Supervisor

at CVS Health

Posted: 2/5/2019
Job Status: On Call
Job Reference #: 922537BR
Keywords:

Job Description

Job Title :
Customer Care Call Center Supervisor
Job ID :
922537BR
Location :
MO - Lees Summit
Street Address :
800 NW Chipman Road Suite 5830
Category :
Management|Call Center
Description :
Job Description
Provides supervision to Customer Care Staff as well as evaluate, interview, hire, and manage the team. Primary responsibilities include Coaching and Developing the team. This individual will be responsible for assisting in the development of the team and department as the business evolves and must have the ability to work independently and as part of a team.

Required Qualifications
1. Excellent oral and written communications
2. Strong knowledge of PBM processes and procedures preferred
3. Exceptional leadership skills
4. Proven ability to translate business strategy into directions, plans and measurable objectives
5. Responsible for overall direction, coordination, evaluation and achievement of customer care teams and goals
6. Conducts necessary follow-up with clients and plan participants to ensure customer satisfaction
7. Confers with other personnel to recommend changes to avoid recurring customer complaints
8. Responsible for operating budget of customer service department
9. Minimum 1 year prior supervisory/managerial experience, defined as hiring , delivering corrective action, and leading employees.

Preferred Qualifications
3-5 Years Customer Service experience.
Associates degree or Bachelors degree.

Education
High School Diploma or GED.

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!