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Manager, Store Experience

at CVS Health

Posted: 2/12/2020
Job Reference #: 1196691BR

Job Description

Job Description
At CVS Health, we’re reinventing our front store to be the front door to healthcare. For millions of Americans, that journey begins with one of our 9,700 retail stores, and we want to help each of our customers take the right first or next step in his or her healthcare journey. To help us achieve this goal we are looking for innovative team members who think big and push boundaries to drive results.

In partnership with the Sr. Manager, Store-Experience, this role will be responsible for delivering a seamless customer experience at CVS Health Hub locations. The Manager will play a key role in helping build the long term strategy for the Health Hub store experience and ensuring those strategies are executed according to plan, on time and on budget. Working closely with the Sr. Manager and business partners across the organization, the Manager will specifically be responsible for the following:

* Partner with the Sr. Manager in developing the Health Hub store experience strategy by preparing competitive analysis, field research, leveraging analytics to recommend next steps, and putting together materials to communicate strategy to both internal and external partners.
* Responsible for managing all aspects of the creative development for all Health Hub signage elements. This includes, briefing in the strategy for all of the physical décor and signage elements ensuring all elements are consumer centric and solving a consumer need while aligning to the overarching Health Hub strategy. Signage strategy should be specific to unique Health Hub "flavors" to deliver a localized message to a specific audience. Must deliver work on-time, on-budget, and on-strategy
* Responsible for ensuring all signage elements adhere to best practices for in-store messaging and creative. Signage elements include but are not limited to Exterior Signage, Wall Graphics, Trend Caps, End Caps, POG signage, and marketing signage
* Responsible for managing the creative approval process with merchandising, pharmacy and Minute Clinic business team, marketing and legal for all Health Hub signage elements
* This role will be the primary day to day contact for any external vendors that work on in-store décor signage as it relates to Health Hub locations. This will include managing weekly status calls, briefing in vendors for creative needs, ideating on new solutions to ensure an optimal customer experience, managing budget, invoices/ payments and elevating any vendor issues to Sr. Manager or Sr. Director as needed
* Develop and manage the field communication strategy to ensure all field leaders and store personnel are informed and educated on the in-store deliverables at their specific Health Hub location
* Is the CVS subject matter expert and lead contact for cross-functional teams for all Health Hub in-store décor and signage inquires as it relates to the development, execution and installation
* Manage invoice and PO process through internal CVS systems ensuring all budget requirements are managed timely and accurately in compliance with CVS processes
* Manage and develop strong, collaborative relationships with Business Partners across the organization closely partnering with marketing, creative, merchandising, pharmacy & Minute Clinic business teams, procurement, operations, in-store design and the field
* Apply ‘lessons learned’ and continuously improve the way that work is developed and delivered, providing feedback and implementing changes to optimize internal processes
* Act as an independent self-starter and anticipate requests to properly execute projects and initiatives
* Be able to negotiate compromises, have difficult conversations, and manage up/across/down within and across teams in a positive and collaborative spirit
* This role will have one direct report, Consultant - Store Experience
* A deep knowledge of project management, as well as organization, time management and a positive, can-do attitude are key to this role
* Must enjoy working at a fast pace and cope well under pressure. Strong interpersonal skills including flexibility, collaboration, a high level of motivation and the ability to work as part of a team as well as an individual contributor

Required Qualifications
* Bachelor's Degree in Business, Marketing or Related Field
* 3+ years of in-store or marketing experience with a focus on retail in-store messaging
* 3+ years of experience managing agencies and vendors
* Minimum 5 years of project managing campaigns with a proven ability to manage multiple projects concurrently

Preferred Qualifications
* Communicate effectively at all levels, across departments, and with Business Partners
* Possess the ability to adjust interaction and communications styles for different audiences and situations
* Consistently demonstrates professionalism, reliability, accountability, and flexibility, in working with other
* Active listening skills
* Ability to impact and influence via presentations or via email/written communications
* Decisive and effective problem-solving ability with an understanding of how to effectively escalate problems or concerns to management
* Ability to work well within a team setting
* Strong attention to detail and process
* Knowledge of PowerPoint, Excel, Outlook, Word
* Experience in creating campaigns that drive strong results in aisle is a plus

Bachelor's Degree in Business, Marketing or related field

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!