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Operations Supervisor - Work From Home!
at CVS Health
CVS Health, a Fortune Five company, is hiring a Clinical Services Supervisor in Pittsburgh, PA! As a Clinical Services Supervisor, you will have an exciting opportunity to hire, train, and manage a staff of individuals supporting Medicare clients in The Prior Authorizations and Coverage Determinations Department. This Supervisor role will allow you to work across multiple sites supporting Coverage Determinations and Appeals Operations. You will participate in departmental workflow and workforce manage to ensure smooth operations.
You’re responsible for supervising and evaluating daily activities for all staff, monitoring productivity and the quality of your direct reports, creating and maintaining standard operation procedure documentation, identifying training and growth opportunity needs for direct reports, conducting annual evaluations of employees, working closely with account services for new and existing and client implementations, and managing the department to provide high quality delivery of work to support the Medicare Prior Authorization system.
To be successful in this role, you will demonstrate an ability to be innovative and proactive to resolve problems, possess good people skills and exercise good judgment to contribute to a positive team environment. You will also need to be flexible with working a rotating schedule, including overtime and weekends.
- 3+ years of leadership experience
- 3+ years of experience using the Microsoft Office Suite
- Previous healthcare experience, preferably pharmacy experience
- Previous experience working with Prior Authorizations
- Bachelor’s Degree
- Verifiable High School Diploma Or GED Required
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.