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Process Innovation Director

at CVS Health

Posted: 1/23/2019
Job Reference #: 865113BR

Job Description

Job Title :
Process Innovation Director
Job ID :
Location :
RI - Woonsocket
Street Address :
100 Scenic View
Category :
Description :
Job Description
Position Summary :
We have an outstanding opportunity for an enthusiastic team player to join our new Process Innovation Team under our Pharmacy Benefits Management (PBM) division. This Director role is critical to the successful growth of the PBM business and will drive new operational initiatives that have a profound impact on the future direction of the company. The Director will be engaged across all functions of PBM operations, with particular emphasis on scoping and directing multiple teams in root cause analysis, solution ideation, design, and testing. This position is also involved in the planning, design and execution of pilot programs. The Process Innovation group operates in focused project teams and this position would oversee multiple project teams. The Director will work closely with business partners at all levels of the organization to understand the business, guide teams to solve problems, and present recommendations to senior leadership.

Primary Responsibilities include:

Scope, plan, and direct teams to deliver quantitative analysis that will yield critical answers to the questions at
hand. Understand and help the teams procure the required information to complete the analysis. (Data will often be sourced through observations, tests, interviews, custom data pulls.)

Manage the delivery of timely, zero-defect analysis. which includes root cause investigation, problem solving,
articulating conclusions, and making recommendations to the leadership team.

Engage cross-functionally across the organization to design solutions, develop test and implementation plans, drive results, and resolve issues encountered by the team including the ability to assess and course-correct as necessary.

Use superior analytical skills and logic to prepare material and presentations for the business in a way that adds value, is easily understood by others who may not have the same background or expertise, and improves the operational
efficiency of the business.

Demonstrate strong leadership capabilities including design and implementation of strategy for direct and indirect
colleague oversight, development, mentoring, performance evaluation and assessment within the business unit.

The successful candidate will also have the following skills:

Structured & Logical Thinking: The ability to identify and define business problems and issues, and develop strategic,
analytical, and financial frameworks to conduct analysis and/or measure success.

Analytical Rigor: Proven capability conducting and managing quantitative analysis with the highest level of attention to detail.

Intellectual Curiosity and Tenacity: Ability and willingness to learn on the fly to understand and solve complex problems.

Powerful Communication: The ability to communicate effectively and succinctly with a diverse range of constituents, both verbally and on paper, and with all levels of an organization.

Team Leadership: Highly developed relationship-building and influencing skills to foster effective working relations across the Process Innovation team, functional and divisional leaders.

Required Qualifications
10+ years of professional business experience required, including 4+ years of consulting or related high level analytical experience in a operational environment with experience in building complex business models and creating a vision that inspires individuals/ organization to take action. 6+ years of advanced leadership/management experience with a proven track record of engaging, managing and motivating multi-level teams and individuals.

Preferred Qualifications
Master's Degree Health Care or Financial Services industry experience

Bachelor Degree.
MBA Preffered

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!