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Process Innovation Sr Manager

at CVS Health

Posted: 2/12/2019
Job Reference #: 928026BR
Keywords: director

Job Description

Job Title :
Process Innovation Sr Manager
Job ID :
928026BR
Location :
RI - Woonsocket
Street Address :
100 Scenic View
Category :
Process Innovation
Description :
Job Description
As the Senior Manager, you will be part of our Prescription Benefit Management (PBM) Process and Product Innovation team. This team is engaged across all functions of our PBM Operations, with particular emphasis on root cause analysis, solution ideation, design, and testing.
As Senior Manager of Process Innovation, you will have the opportunity to drive new operational initiatives, which will have a profound impact on the future direction of the company. The Senior Manager would lead project teams, directing the work of a group of individuals with particular emphasis on scoping and directing root cause analysis, solution ideation, design, and testing. The Senior Manager will work closely with business partners at all levels of the organization to understand the business, solve problems, and present recommendations to senior leadership

The Sr. Manager will be responsible for delivering comprehensive, self-service solutions on our digital platform to transform the Customer Care service model. Ultimately, the Sr. Manager will contribute to the long term 50% cost reduction goal for Care Operations.

Primary Duties and Responsibilities:

* Scope, plan, and direct quantitative analyses that will yield critical answers to the questions at hand. Understand and procure the required information to complete the analyses. (Data will often be sourced through observations, pilot tests, interviews, custom data pulls.)

* Manage the delivery of timely, zero-defect analyses which includes root cause investigation, problem solving, articulating conclusions, and making recommendations to the leadership team.

* Engage cross-functionally across the organization to design solutions, develop test and implementation plans, drive results, and resolve issues encountered by the team including the ability to assess and course-correct as necessary.

* Use superior analytical skills and logic to prepare material and presentations for the business in a way that adds value, is easily understood by others who may not have the same background or expertise, and improves the operational efficiency of the business.

* Demonstrate strong leadership capabilities including working with managing director to design and implement strategy for direct and indirect colleague oversight, development, mentoring, performance evaluation and assessment within the business unit.

1. Structured & Logical Thinking: The ability to identify and define business problems and issues, and develop strategic, analytical, and financial frameworks to conduct analysis and/or measure success.
2. Analytical Rigor: Proven capability conducting and managing quantitative analysis. Highest level of attention to detail.
3. Team Leadership: Highly developed relationship-building and influencing skills to foster effective working relations across the Process Innovation team, functional and divisional leaders.
4. Intellectual Curiosity and Tenacity: Ability and willingness to learn on the fly to understand and solve complex problems.
5. Powerful Communication: The ability to communicate effectively and succinctly with a diverse range of constituents, both verbally and on paper, and with all levels of an organization.
6. Passion for Health Care: A history of work in the health care industry and an ongoing desire to make one of the world’s strongest health care companies even stronger

Required Qualifications
1. Structured & Logical Thinking: The ability to identify and define business problems and issues, and develop strategic, analytical, and financial frameworks to conduct analysis and/or measure success.
2. Analytical Rigor: Proven capability conducting and managing quantitative analysis. Highest level of attention to detail.
3. Team Leadership: Highly developed relationship-building and influencing skills to foster effective working relations across the Process Innovation team, functional and divisional leaders.
4. Intellectual Curiosity and Tenacity: Ability and willingness to learn on the fly to understand and solve complex problems.
5. Powerful Communication: The ability to communicate effectively and succinctly with a diverse range of constituents, both verbally and on paper, and with all levels of an organization.
6. Passion for Health Care: A history of work in the health care industry and an ongoing desire to make one of the world’s strongest health care companies even stronger

6+ years of professional business experience required, including 4+ years of consulting or related high level analytical/internal consulting experience in an operational environment with experience in building complex business models.

4+ years of leadership/management experience

Preferred Qualifications
Master's Degree

Education
Bachelor's Degree

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/

Application Instructions

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