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Revenue Cycle Operations Senior Director

at CVS Health

Posted: 2/11/2019
Job Reference #: 940177BR
Keywords: operations

Job Description

Job Title :
Revenue Cycle Operations Senior Director
Job ID :
Location :
AZ - Phoenix
Street Address :
444 North 44th St.
Category :
Customer Service|Finance|Senior Management|Analytics|Billing & Collections|Process Innovation
Description :
Job Description
Reporting to the Vice President - Revenue Cycle CVS Specialty and Coram, and a member of the Finance Operations Leadership Team, as the Senior Director -Revenue Cycle Operations for CVS Health, you will plan, develop and lead all functions that support the effective delivery of revenue cycle operations for both CVS Specialty and Coram, including: process improvement, training, quality, compliance, vendor management, robotics and automation, analytics and reporting.

The Senior Director - Revenue Cycle Operations is responsible for providing an enterprise approach to supporting the individual business lines and will work closely with the senior business leaders to ensure that services are aligned with each businesses strategic objectives. Where possible, the Senior Director - Revenue Cycle Operations will drive consistency and standardization across the businesses, which may include identification of key processes or functions that can be centralized into a shared services model.

In addition, the Senior Director - Revenue Cycle Operations will be responsible for generating new ideas that, when implemented, will allow the various departments to operation more efficiently and effectively.

This role requires exceptional leadership abilities and the ability to collaborate with leaders across multiple business lines in order to enhance quality, customer service and financial performance.

Duties and Responsibilities:
1. Oversee approximately 80+ colleagues in multiple locations and in multiple lines of business.
2. Development and administration of a Revenue Cycle strategy and partnering with senior business leads to identify and drive solutions to complex business problems (30%)
3. Responsible for all strategic analytical and reporting activities within each of the separate business lines, as well as developing a cross company approach to consistently reporting metrics (18%).
4. Drive process innovation activities and strategic solutions to improve our operational efficiency and effect change management within the business. (10%)
5. Develop a vision for a redesigned Revenue Cycle training program that includes new industry leading content delivery capabilities. In addition, lead the efforts to create all Epic training content for the entire Coram organization. (10%)
6. Introduce the use of robotics technology to support the drive to automate manual processes across the departments (10%).
7. Lead the redesign of the Revenue Cycle quality review programs (5%)
8. Elevate customer service levels
9. Create an annual strategic portfolio of initiatives to improve business operations. (5%)
10. Research industry trends and identify new service vendor who can support department goals. (5%)
11. Coordinate internal audit reviews (2%)
12. Assure compliance for all regulations associated with Government directed programs within the A/R area.
13. Management of specific projects as directed by senior management.

Required Qualifications
* 20 years of experience leading Revenue Cycle operations and employee development.
* 10 years of experience in healthcare finance, third-party and receivables management
* Process improvement experience.
* Previous experience with system development, audits, program implementation, operations integration and staff training.
* Ability to travel 20-30%

Preferred Qualifications
* Extensive knowledge of healthcare insurance billing and collection functions for government and private payors.
* Outstanding attention to detail.
* Excellent proven interpersonal skills with ability to lead, teach and motivate others.
* Excellent analytical skills.
* Ability to adapt to high-pressure and high-volume situations.
* Exhibit good judgment in escalating issues to senior management staff as well as proposed solutions.
* Excellent decision making capabilities.
* Excellent organizational and prioritization skills.
* Excellent verbal and written skills.
* Ability to organize, assess and delegate responsibilities throughout revenue cycle operations

Bachelor's degree required. Bachelor’s degree in Business Administration, Accounting or a related field preferred. Master’s Degree highly preferred

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

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