CVS Health

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Senior Digital Product Manager eCommerce - Shopping Experience

at CVS Health

Posted: 1/31/2019
Job Reference #: 912113BR
Keywords: web

Job Description

Job Title :
Senior Digital Product Manager eCommerce - Shopping Experience
Job ID :
Location :
MA - Boston|RI - Cumberland
Street Address :
116 Huntington Ave
Category :
Description :
Job Description
CVS Health is embarking on a bold digital agenda to transform health care and empower millions of customers on their path to better health. We are creating innovative digital solutions that will make health care more accessible, more integrated and more reliable for more people, online and in our stores. We are looking for passionate, driven people who want to join a high energy and growing team to make a difference in customers’ lives and who want to be on the ground floor of digital innovation that aims to reinvent what a pharmacy and a health care company can be.

As a Senior Product Manager, responsible for our Digital Shopping Experience you will focus on providing our customers with a modern, relevant and personalized digital shopping experience across CVS digital properties. This position will work closely with colleagues across the Retail and Digital organizations to help define the digital roadmap to address customer needs and support business unit priorities. Your scope of responsibilities will be high business value products that require a strong customer first mindset within mobile web and app shopping behavior to meet the high expectations of our customers.


Leadership Responsibilities
- Execute digital product initiatives focused on high value business outcomes and user experience
- Business case development and quantification of results
- Rallying resources through formal and informal processes to get work done
- Develop and execute the Digital Shopping Experience roadmap and track performance against established KPIs
- Ability to influence peers and leadership across the organization to deliverying best in class digital shopping experiences possible
- Manage the broader relationship with Merchandising, IT, 3rd party providers and Project Management to ensure the support and staffing for your product pipeline

Product Management Responsibilities
- With a focus on providing customers easy access to find and select products they are looking for within the Digital Shopping journey, this role is responsible for developing, optimizing and managing digital products across mobile app and web
- Partner with key stakeholders to define the product vision, strategy, roadmap and supporting metrics required to deliver and enhance a best in class digital experience
- Set direction and create business requirements, identify information needed to make business decisions and work plans to meet business goals
- Become an expert in the life of our customers - both internal business users and end customers
- Make data driven decisions that guide continuous improvement mindset amongst the team
- Drive the scoping and definition process for new digital product concepts including business case, product specifications and prototyping
- Work closely with other eCommerce product teams, engineering, UX, retail business teams, legal, marketing, customer service and leadership teams to bring products to market, optimize business opportunities
- Collaborate with project management, technical, creative and business stakeholders to ensure timely and accurate product implementations
- Work with adoption team to develop and execute go-to-market plans
- Ensure appropriate testing of products prior to launch
- Conduct product and competitive research and analysis

Required Qualifications
- 8+ years of experience in product development/management role within a digital setting.
- 3+ years of experience taking on end-to-end product ownership and successfully delivering results in a dynamic and complex environment.
- 3+ years of experience utilizing quantitative skills with the ability to link digital product design and features to strategic objectives while using hard data and metrics to substantiate assumptions and recommendations.

Preferred Qualifications
Experience in a Product Management or Business Management position of eCommerce site
Experience managing 3rd party vendors.
Experience working in an agile product development environment.

Bachelor Degree (Required)
MBA (Preferred)

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!