CVS Health

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Sr Director Chronic Care Product Innovation

at CVS Health

Posted: 4/13/2019
Job Reference #: 973736BR

Job Description

Job Title :
Sr Director Chronic Care Product Innovation
Job ID :
Location :
RI - Woonsocket
Street Address :
1 CVS Drive
Category :
Pharmacy Operations - Retail|Product Innovation
Description :
Job Description
As a Senior Director for the Complex Chronic Care - Product Innovation on the Transformation team, you will be accountable for identifying and implementing a body of work to improve the cost of care, drive quality, and enhance the patient experience for individuals with complex chronic conditions. The complex chronic care solutions we develop will harness the power of our enterprise capabilities including our ~10,000 pharmacies, ~1,000 Minute Clinic locations and many other enterprise assets including Caremark, Specialty, Accordant, Coram and Aetna.
This leader will oversee the identification, development, and production of products and capabilities to support complex chronic patients from idea to implementation with a specialized focus on ensuring products meet customers’ needs and can be commercialized and scaled. You will be responsible for creating value for CVSHealth and for our stakeholders by measuring leading indicators, driving health outcomes, and ultimately reducing medical cost. If you are passionate about having an impact on improving the health care industry, supporting patients, developing people, and generating value for the organization and our stakeholders then this role may be for you.

Areas of focus will include:
* Shaping the complex chronic care strategy, developing strategic roadmaps, designing solutions, and driving continuous improvement and ongoing innovation as the program evolves
* Demonstrating deep understanding of the many customers we serve including our patients and their caregivers, providers, and payors
* Building strong partnerships and collaborating across the enterprise with senior leaders from sales and marketing, product development, clinical services, operations, technology and analytics
* Synthesizing analytics, medical literature reviews, expert interviews, observations and pilot data to confirm overall opportunity size, target population, and specific clinical opportunities
* Identifying, defining and communicating business challenges, opportunities, risks and issues while developing the appropriate recommendations to address those challenges, realize value, and mitigate risks and issues
* Recruiting, hiring and developing diverse product resources to support creation and delivery of complex chronic solutions
* Leading teams through exploration and conceptual design, solution development and problem solving, testing hypotheses and measuring results to develop recommendations for senior leaders
* Using superior written and verbal communication skills and logic to prepare and present content for the business in a way that is easily understood by others who may not have the same background or expertise, facilitates the right dialogue and decision making, and improves the operational efficiency of the business

Required Qualifications
* 10+ years of work experience in the health care industry
* 5+ years of experience leading others
* 3+ years of Product Development experience

Preferred Qualifications
* Prior experience in complex or chronic care management

* Bachelor’s degree required
* Master’s or other advanced degree preferred

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!