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Sr. Director, Revenue Cycle Operations

at CVS Health

Posted: 5/20/2020
Job Reference #: 1281863BR
Keywords: operations

Job Description

Job Description
Reporting to the Vice President - Finance and a member of the Revenue Cycle Leadership Team, as the Senior Director - Revenue Cycle Operations for CVS Health you will plan, develop and lead all functions that support the effective delivery of revenue cycle operations in support of our CVS Specialty, Coram, Reimbursement Concepts, PBM Financial Operations and Kidney Care organizations, including: business intelligence, automation and robotics, revenue integrity, process improvement, financial support (SOX, internal audit, etc.), vendor management strategy, predictive analytics and reporting.

The Senior Director - Revenue Cycle Operations is responsible for providing an enterprise strategy to support the individual business lines and will work closely with the senior business leaders to ensure that services are aligned with each businesses strategic objectives. In this role, you will be responsible for staying current on industry trends and leading practice concepts and services from the broader healthcare ecosphere and leveraging those creative ideas to create the business enablement strategies. In addition, you will lead the teams that are responsible for driving consistency and standardization across the businesses, which may include identification of key processes or functions that can be centralized into a shared services model.

This is an extremely strategic and dynamic role that requires exceptional leadership abilities, resilience, creativity and the ability to collaborate with leaders across multiple business lines in order to enhance quality, customer service and overall financial performance.

This role requires exceptional leadership abilities and the ability to collaborate with many leaders across the enterprise in order to enhance quality, customer service and financial sustainability.

This position is responsible for:

1. Developing and leading the revenue cycle enablement strategies in partnership with our senior business leaders to drive solutions to complex business problems.
2. Leading all predictive analytics and strategic reporting activities within each of the separate business lines, as well as developing a cross company approach to consistently reporting key performance metrics.
3. Drive process innovation activities and strategic solutions to improve our operational efficiency and effect change management within the business.
4. Championing the use of robotics technology to support the drive to automate manual processes across the organizations.
5. Lead the redesign of the revenue cycle quality review programs.
6. Creating an annual strategic portfolio of initiatives to improve business operations.
7. Researching industry trends and identify new service vendor who can support department goals

Required Qualifications
* A minimum of 10 years of positive management results in healthcare finance or operations
* A minimum of 10 years of experience in supervising management level personnel.
* Previous experience in a highly strategic role
* Experience with process improvement, automation and robotics, revenue integrity, process improvement, financial support (SOX, internal audit, etc.), vendor management strategy, predictive analytics and reporting.

Preferred Qualifications
* Strong supervisory, motivational and team-building skills
* The ability to organize, assess and delegate responsibilities throughout revenue cycle operations
* Interpersonal, negotiation, and persuasion skills

* Bachelor’s degree in Business Administration, Accounting or a related field; Master’s Degree highly preferred

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. Coram CVS/specialty infusion services is a leading national provider of specialty home infusion and specialty pharmacy services providing infusion therapies and services to over 20,000 patients each month.

At CVS Health, we work every day to help people on their path to better health. Never has it been more important for us to deliver on our purpose to our valued customers, patients, members, and employees. With a presence in communities across the country, CVS Health colleagues are and will continue to be a critical piece of the country’s health care solution. The health and safety of our employees, patients, customers, and members is our top priority as we face the impact of COVID-19 together. If you would like to learn about the actions we are taking as a company as we learn more about COVID-19 and its spread, we encourage you to visit our COVID-19 resource center at

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. Please note that we only accept applications for employment via this site.

We provide reasonable accommodations to qualified individuals with disabilities. If you need to request an accommodation, a qualified interpreter, written information in other formats, translation or other services, please contact our Advice and Counsel Reasonable Accommodations team by emailing Advice and Counsel Reasonable Accommodations team or calling 877-805-9511.

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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!