CVS Health

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Testing Manager - Client Benefits

at CVS Health

Posted: 2/11/2019
Job Reference #: 944152BR

Job Description

Job Title :
Testing Manager - Client Benefits
Job ID :
Location :
TX - Irving
Street Address :
750 W John Carpenter Fwy Ste 1200
Category :
Information Systems|Management
Description :
Job Description
Position Summary :
As the Client Benefits Quality Manager, you will manage 10 or more quality analysts engaged in the quality delivery for new client implementation and for maintenance of business for Employer commercial clients. You will plan, direct, supervise, and help evaluate workflow and coordinate work activities to achieve the service level goals, quality and productivity of your high functioning team. You will accomplish this by:

- Recommending operational improvements both strategically and in the day-to-day application of organizational policies and procedures

- Actively managing the performance of staff members according to established Key Performance standards

- Developing a culture of collaboration and accountability

Your success will be driven by the success of your team in their goals for exceeding client satisfaction score targets as well as contributing to reduced service warranty payments to clients. Your healthcare industry knowledge, staff development and process improvement skills will also contribute to your success. You will operate in a fast-paced environment with tight deadlines so ability to operate autonomously and make key decisions is imperative. The contributions you will make will position CVS Health as a leader in client satisfaction and service in the PBM marketplace.

Required Qualifications
* 5 or more years of experience in business operations with a focus on testing in a PBM industry or Managed Care.

* At least 3 years working with various testing methodologies

* 3 years of direct leadership experience

Preferred Qualifications
* Knowledge of the Pharmacy Benefit Management and/or Health Insurance Industry from an operations perspective and healthcare-related experience with a general understanding of plan benefit design preferred

* Experience with third party prescription/medical payment and/or claims adjudication systems desired

* Good interpersonal skills and ability to effectively present information and respond to questions from groups of associates, managers and clients.

* Ability to comprehend statistical reporting and apply it to the operation of the department.

* Working knowledge of word processing, spreadsheet, work flow management tools and familiarity with scheduling software applications.

* Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout.

* Demonstrate a clear understanding of company and client confidentiality.

* Exemplary coaching/motivational skills at both an individual and team level

* Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team

* Bachelor's degree is required; equivalent work experience may substitute

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!