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VP, Minute Clinic Operations

at CVS Health

Posted: 2/12/2020
Job Reference #: 1195544BR
Keywords: executive

Job Description

Job Description
As the VP, Operations Leader for MinuteClinic, you will be an integral member of the MinuteClinic (MC) senior leadership, and will be directly responsible for leading all of the business aspects of operating an efficient and evolving national ambulatory care practice. In collaboration with MC executive leaders, you will coordinate and direct the planning and execution of the MC portfolio of strategic initiatives related to growth to ensure long term financial strength.

Your position will lead the team responsible for supporting the providers, our patients, and all aspects of the MC operating model. You will participate in the development and execution of the annual revenue and expense budget and capital budget processes. You will drive and support the achievement of operational and financial goals through facilitation of practice growth, clinic expansion, and continuous process improvement, all in partnership with the CMO, CNPO, VP of Clinical Services and other MC leaders.

This role will be instrumental in partnering with many CVS shared services areas to develop and implement new technologies and tools that positively impact our patients and overall business performance. You will work with colleagues across pharmacy, retail, the PBM, insurance teams and other clinical programs to identify creative partnerships to support the enterprise. You will facilitate relationships with businesses, employers, health plans and health provider organizations to enhance access to MC and CVS Health services.

Required Qualifications
o Set strategic direction and budget development and management for teams you are accountable for
o Lead the establishment and delivery of annual goals that include continuous process improvements related to practice operations, provider care delivery and patient experience
o Support the field and practices through the oversight of environment of care maintenance, vendor relations, inventory management, logistics, med/surg supplies and equipment and point of care testing procedures to effectively support care delivery
o Manage front end revenue cycle areas of payer and provider enrollment, credentialing, coding and HIM to expedite new hires, decrease bad debt and ensure compliance with regulations
o Lead efforts regarding the overall patient experience, including the billing and patient contact centers and the customer experience issue escalation process to ensure NPS scores are maintained and/or increased
o Direct the IT business development team that works with clinical leaders to identify EPIC, kiosk and IT solutions to support efficient clinical care, new models of care and improved patient access
o Partner with CVS shared services leaders to deliver services and initiatives in the following areas:
? Digital to identify and deliver tools to improve access to MC for our patients and grow volume
? IT to design and implement solutions to increase efficiency and safety in care delivery through automation. Ensure traditional maintenance and issue resolution of our IT systems, including EPIC, software and hardware, is conducted without negative impact to our care delivery
? Enterprise analytics to identify and design reports and tools to analyze data and present results to support business evaluation and planning
? Finance team managing 3rd party claim vendor and overall revenue collections to improve cost to collect, time to collect, decrease patient bad debt and overall collections
o In collaboration with the SVP, President of MinuteClinic, and MC executive team, you will lead the development and the execution of the strategic plan which clearly articulates a detailed portfolio of initiatives to meet growth targets, budget goals and enterprise EBIT contributions
o Oversee innovation funnel and processes for reviewing new business ideas/products and evaluating feasibility
o Oversee Flu Shot program and all vaccination programs to meet established volume targets
o Lead the development of distribution channel strategies to promote MinuteClinic services and/or incorporate MC services into new products to realize growth goals
o Direct a team focused on organic growth through local practice development and leveraging local relationships to realize growth goals
o Oversee B2B client management and support of offerings for CVS Health colleagues through partnerships with the appropriate CVS leaders to realize growth goals
o Partner constructively with CMO, CNPO, VP of Clinical Services HR, Quality, Legal, Finance and all other areas of senior leadership to resolve issues and concerns, develop strategies and implement innovations.
o Participate in strategic business and operational initiatives in collaboration with enterprise leaders

Preferred Qualifications
o 10+ years of executive leadership experience within a healthcare provider organization.
o Diverse experience in Ambulatory/Retail care delivery operations
o Minimum of 10 years of operational leadership experience in an organization with minimum of $500M in revenue.
o Experience in leading continuous process improvement and goal setting
o Extensive previous experience with financial planning (budgeting, modeling, analysis, etc) and analytics.
o Experience developing and managing budgets in excess of $500M.
o Experience leading and development teams of 100+ people.
o Medical revenue cycle operations experience
o Strategic Planning Experience

Education
o Bachelor’s Degree required
o Master’s Degree preferred

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

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