CVS Health

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Workforce Management Consultant

at CVS Health

Posted: 4/4/2019
Job Reference #: 937126BR
Keywords: operations

Job Description

Job Title :
Workforce Management Consultant
Job ID :
937126BR
Location :
FL - Orlando
Street Address :
6251 Chancellor Drive
Category :
Advanced Care Scripts
Description :
Job Description
As a Workforce Management Consultant, you will be responsible for the daily, weekly, and monthly scheduling, queue management, and trend analysis required to meet service performance objectives. Furthermore, you will serve as the main point of contact for daily traffic performance for WFM Manager, Operations Leadership, Client Services and Executive Management. Some other critical components of this role include managing and supporting workforce related tasks, as assigned - including forecasting, scheduling, adherence analysis, queue management, workflow planning, event log management, scorecard development and maintenance, and other projects.

Advanced Care Scripts (ACS), a CVS Health Company, manages and dispenses specialty medications and products nationwide. Our comprehensive patient care model provides compliance and adherence support and cost-effective solutions for all classes of specialty medications.

Required Qualifications
- High School Diploma or equivalent
- Minimum of one year experience in each of the following: real-time queue management, scheduling, and forecasting as an Analyst or Lead
- At least six months of demonstrated project management experience
- Two years or more of call center operations or workforce management procedures
- Minimum of two years working with workforce management software such as Verint, NICE IEX, CMS Supervisor, Avaya, Cisco, and skill-based routing telephony
- At least two years of experience working with Microsoft Excel advanced functions (pivot tables, conditional formatting, macros-enabled workbooks)
- Two years or more of experience working with Microsoft Office Suite Products (Word, Outlook, Access, Project, PowerPoint)

Preferred Qualifications
- SAS, SQL and Tableau experience preferred
- Superior verbal and written communication skills
- Ability to work independently, multi-task and meet deadlines
- One to three years demonstrated analytical skills and a creative approach to problem-solving

Education
- High School Diploma or equivalent

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!