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International Director, Training & Development

at Ilitch Companies

Posted: 4/11/2019
Job Reference #: 604730
Keywords: manager, operations

Job Description


Job Description
Job Summary:
Provide support to operations through leading the strategic direction of franchise training programs, ensuring implementation in the franchise community, as well as, lead all efforts on development strategies for design and implementation of job aids, policies, and manuals. Act as corporate lead liaison for regional operations directors, zone leaders/managers and operation training staff and is a key leadership role for franchise training and will have the ability to manage training programs with discretion and authority.
Key Responsibilities:
  1. Directs and leads all training programs for operations and ensures that proper training is designed, implemented and monitored. 
  1. Oversees and monitors budget impact within department and communicates budget impact for proposed programs to other departments. Review the cost/benefit analysis to understand projected impact of training programs.
  1. Conduct market visits to evaluate the effectiveness of implementation plans and modifies plans where necessary.
  1. Provide consultative leadership to training directors and managers that includes selection, coaching, establishing goals and performance management.  Mentor, guide, and inspire training services team to ensure growth and quality of work.
  1. Implement, improve, and measure efficiencies of planning, process, scope control, issue management and project execution of the training department.
  1. Oversees the conceptual design, implementation, and maintenance of all training materials.  Working cross functionally with instructional design team to ensure concepts are understood and developed through training materials, which may include but not limited to job helpers, on-the-job training guides, CARDs training system, e-learning, video, instructor and participant guides and operational manuals.  Also includes:
  1. Strategic development of curriculums and oversees the training of new and existing franchisees. Report to senior leadership compliance of programs and lead all efforts in creations of plans for continuous improvement.
  1. Continually reviews material to ensure the company receives the most up-to-date training materials in classes. Adapts quickly to market demands and adjusts training materials as necessary for respective regions through store visits.
  1. Provide functional support and developmental guidance to field staff, including operations training managers and directors.
  1. Assist in conversion and new store openings by traveling to those markets and training franchisee employees.
  1. Communicate operational procedures to franchise markets on a timely basis and leads effort to update the operations manual as needed.
  1. Presents workshops at annual conventions and business conferences.
  1. Ensure directors and managers of training are developing and implementing certified training store programs and local-market training manager programs for their regional markets. 
  1. Direct and act as a project manager for operations and cross-functional process improvement activities, cascading implementations to training managers and directors.
  1. Develops tools and implements all new product introductions and system wide changes.
Minimum Knowledge, Skills and Abilities:
  1. Bachelor’s Degree in Business, Training and Development, Communication or related field.
  1. Minimum of ten (10) years’ experience in training and development including roles of increasing responsibility, including knowledge of multi-media techniques and equipment.
  1. Minimum of five (5) years’ experience leading cross-functional teams on a formal or informal basis, that includes hiring, training, development, and performance management.
  1. Demonstrated knowledge of principles and innovative methods for curriculum and training design, teaching and instruction for individuals or groups and experience with post-training measurement.  Experience with adult-learning concepts is essential.
  1. Evidence of strong research capabilities to apply culturally suited training programs international markets we do business in. Awareness of adult learning processes and strategies.
  1. Evidence of strong interpersonal, relationship building and influencing skills.
  1. Evidence of excellent written, verbal and presentation skills with the ability to effectively communicate to a wide variety of audiences.
  1. Proven financial savviness in the creation of new programs, travel and general expenses for training team.
  1. Ability to adhere to the company travel policies. 
Preferred Knowledge, Skills and Abilities:
  1. Master’s Degree in Business, Training and Development, Communication or related field.
  1. Previous operational experience with Little Caesars.
  1. Exposure or work experience within the quick service industry.
  1. Fluency in a major language other than English.

Req Number


Position Type

Functional Area
International Operations


Posted Job Title
International Director, Training & Development

Business Unit
Little Caesars