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VP Vendor Management and Oversight

at GM Financial

Posted: 1/31/2019
Job Reference #: 34500

Job Description

  • Job LocationsUS-TX-Fort Worth
    Requisition ID
    Employee Type
    Full Time-Regular
    Facilities / Maintenance
  • Overview

    The VP Vendor Management and Oversight actively leads and oversees the vendor management governance responsible for defining, implementing, managing and auditing core supplier oversight processes in partnership with key departments. Provides oversight and guidance on vendor management risk areas, including vendor compliance with contracts and service level attainment. Develop and maintain relevant policies and procedures, and ongoing reporting in support of the vendor management. Familiar with a variety of the field's concepts, practices, and procedures including domestic and international privacy and contracting process. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and direct the work of others. A wide degree of creativity and latitude is expected. Reports to and interacts with top management.



    • Provide oversight and guidance across all vendor management risk areas between vendor and business owners
    • Ongoing dialogue and communication with vendors and/or business owners through regular meetings, emails, telephone calls and formal vendor communications and notifications
    • Overall data maintenance and audits, validation and reporting, including contracts/third parties in scope for oversight and monitoring, vendor and contract level ownership assignments, and vendor terminations
    • Provide the reporting and procedural documentation for the team's work in addition to being responsible for determining target audiences, launching, and monitoring completion for questionnaires and online training
    • Monitoring and oversight of high risk contracts which includes having subject matter expertise of the contracted services
    • Passion for building and maintaining relationships, enabling open lines of communication with other Corporate Vendor Management team members as well as business owner's, risk groups, legal partners and vendors
    • Staying apprised of changes to contracted services, partnering with business owner's to ensure contractual obligations are met and oversight activities are being performed, while ensuring that vendors are aware of performance expectations and their own performance metrics
    • Resiliency: Set, assess, and document exit strategies for contract level business resiliency to support our client's services Document internal preparedness in order to mitigate impacts during events impacting third party service
    • In consultation with business owners, stakeholders and risk groups, supports the development and maintenance of continuity plans to mitigate the risk of any significant interruptions to outsourced products/service
    • Consulting with business owners about impacts to the overall third party relationship, processing changes to third party relationships as a result of mergers and acquisitions, etc
    • Reviewing/approving oversight attestations completed by the business owners and vendors
    • Performance Management: As issues are identified, work with vendor to identify root cause and corrective action plans to avoid a reoccurrence of the issue Develop and contribute to continuous improvement in vendor governance
    • Receive and review all feedback regarding vendor performance and manage reports for visibility into vendor performance trends
    • Communicate and escalate unresolved issues or compliance risks of significant vendors to Senior Management for discussion and action planning
    • Consistently monitor the effectiveness of current vendor management processes and offers process improvements to ensure that work is completed in the most effective and efficient manner possible
    • Develop and maintain policies and procedures
    • Perform other duties as assigned
    • Conform with all corporate policies and procedures



    • Proven track record of building effective working relationships with business leaders, internal and external stakeholders
    • Skilled at maximizing vendor value in support of key organizational objectives
    • Superb customer/client service aptitude
    • Flexible and adaptable in handling and implementing change
    • Must be a self-motivated individual who grasps concepts quickly, takes proactive ownership of tasks or processes and is a team player
    • Ability to manage multiple projects in a dynamic environment with minimal direction, prioritize and multitask independently
    • Detail oriented with analytical proficiency, able to navigate ambiguous situations, investigative thinking
    • Proficiency in Microsoft Word/Excel required
    • Experience working in the financial industry or other regulated environment (risk, compliance or vendor management) preferred
    • Develops and directs departmental strategies, goals and work efforts to align with Company objectives
    • Ensures that processes and procedures are evaluated for efficiency and effective controls
    • Monitors internal controls and implements changes as necessary
    • Responsible for all aspects of team development including hiring, evaluating, training, and coaching
    • Ensures that personnel professional development is a primary objective
    • Regularly meets, updates, and take direction from the SVP of Purchasing


    • Bachelor’s Degree or equivalent work experience required


    • Greater than 10 years of vendor management, contracts, and relationship management experience required
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    Application Instructions

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