Goodwill Industries of San Antonio
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Supervisor / Attended Donations Stations
at Goodwill Industries of San Antonio
Supervisor / Attended Donations Stations
Our Mission is to help change lives through the power of work. We serve our community by providing career training and placement assistance for employment. Our programs are supported with profits generated through the sale of donated goods in our Retail Stores,
and revenue from business services offered through our Contract Services Division. We invest 92.6 cents of EVERY DOLLAR EARNED back into the community. This is accomplished through educational programs and career services provided through our Good Careers Academy and Good Careers Centers.
We are currently seeking a dynamic Supervisor / Attended Donations Stations who has a passion for serving others and making a difference. Join the Goodwill Team today.
San Antonio, Texas
0.00 - 0.00
Varies to include; days, evenings, nights, weekends, and holidays
PRIMARY DUTIES AND RESPONSIBILITIES
SUPERVISOR /ATTENDED DONATIONS STATIONS
Reporting to the Manager/StoreFulfillment and Aftermarket logistics, the Supervisor/Attended DonationsStations trains and leads Material Handler/Warehouse Worker/Donation Attendantteam members to achieve customer service and logistics goals through receivingdonations, loading/unloading/staging product by following standard procedures, observingOSHA compliance requirements and working safely. This supervisor is responsiblefor the safety of team members and for taking care of team members by makingdelivery of mission services to them a high priority, the delivery of excellentcustomer service at all times and properly safeguarding and handling customerdonations to maximize their value to our mission.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Understand and commit to mission services delivery to retail team members as a high priority in production operations. Work collaboratively with life skills coaches and HR to perform this mission.
Establish a culture of compliance with safety, ethics and quality standards within all operations.
Provide leadership, training, guidance and support to team members that foster continuous learning and improvement in performance of the individual and the operation.
Build production success by properly selecting, training, mentoring and developing employees. Ensure personal leadership is focused first on people and mission. Build strong teamwork throughout the production unit.
Be attentive to turnover, encouraging positive movement for employees, whether inside or outside Goodwill. Minimize no-call/no-show behaviors through effective individual employee communications.
Engage employees through servant leadership and modeling of expected work ethic. Take professional interest in employees’ needs to develop them and facilitate positive change as needed.
In conjunction with Manager, develop and deploy effective staffing models and scheduling procedures to achieve the most effective and efficient operations within budget. Monitor and ensure course corrections.
In conjunction with Manager, develop, modify and ensure procedures are trained and followed, and that all areas of responsibility are efficiently staffed to meet and facilitate fulfillment and quality goals and reduce goods stored in warehouse.
Train, coach, monitor and continuously improve customer experience and mission messaging at donation stations, to meet and exceed expected standards.
Participate in logistics planning, goal setting, expense management, developing process improvement standards and measuring achievements.
Champion regular communications with all employees to ensure current information about Goodwill’s initiatives, programs, benefits, announcements, goals, progress against goals, expectations and accountabilities are broadly known.
Effectively utilize data analytics and problem solving skills to advance Agency mission and vision.
Work closely and collaboratively with Store Operations to maximize operations efficiency.
Take a proactive role in protecting the organization’s assets and resources by appropriately controlling expenses. Minimize shrinkage through direct observation procedures, and take immediate corrective action as needed.
Prepare and deliver timely performance appraisals for direct reports; coordinate with Human Resources to administer rewards and recognition, transfers, corrective actions or dismissals in accordance with the organization’s policies and applicable laws.
High School diploma; some college strongly preferred; bachelor’s degree in management, operations or similar field a plus.
Minimum 1 year experience supervising production and/or retail operations using standardized quality and productivity processes to achieve revenue, productivity, net income and other key performance goals for the organization.
Experience in non-profits and human services work environments a strong plus.
Intermediate Microsoft Office skills in Word, Excel and Outlook.
Lift up to 40 pounds in support of donation and production areas.
For more information about Goodwill Industries San Antonio, please visit our website at: www.goodwillsa.org.
Equal Opportunity Employer/Veterans/Disabled