Harris Health System

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Mgr IS/Help Desk

at Harris Health System

Posted: 3/13/2020
Job Status: Full Time
Job Reference #: 150256
Keywords: system

Job Description

About Us

Harris Health is a nationally recognized health system comprising three teaching hospitals and an extensive network of ambulatory care centers serving the people of Harris County, Texas, since 1966. Staffed by the faculty, fellows and residents from two nationally ranked medical schools, Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth), Harris Health is the first healthcare system in Houston to receive the prestigious National Committee for Quality Assurance (NCQA) designation for its network of patient-centered medical homes.

Each year, Harris Health provides more than 1.8 million total outpatient visits through its more than 40 ambulatory care facilities. Additionally, Harris Health sees more than 177,000 emergency visits at its Level 1 and Level 3 trauma centers and 35,000 hospital admissions through its two hospitals: Ben Taub and LBJ.

Established by voter referendum to enhance the level of charity care available in the community, Harris Health System has often received national recognition for serving those in need and for its achievements in operational excellence, such as being named to the 2011, 2012, 2013 and 2014 Most Wired Hospitals lists by the American Hospital Association’s Hospitals & Health Networks magazine.

Additionally, Harris Health System is pleased that each of its hospitals — Ben Taub and Lyndon B. Johnson — achieved Pathway to Excellence™ designation by the American Nurses Credentialing Center.

Job Profile

The Manager- IS Help Desk is responsible for: staffing, procedures, call tracking, call reporting, emergency outage notification, change control communication, and problem ticket resolution.


Education/Specialized Training/Licensure: Four (4) year degree in Management, or equivalent work experience.

Work Experience:

Three (3) years field service supervisor experience.

Management Experience:

Three (3) years Help Desk/Call Management experience.


Communication Skills: Above Average Verbal (Heavy Public Contact), Exceptional Verbal (e.g., Public Speaking), Writing /Composing Correspondence/Reports

Other Skills: Analytical, Design, PC, Research, Statistical

Work Schedule: Weekends, Holidays, Flexible, Overtime


  • Performance planning for and supervision of Help Desk/Job control direct reports
  • Professional/technical leadership for Help Desk/Job Control department
  • Ensure that the District's Help Desk/Job control operation is capable of supporting the needs of the district currently and in the future.
  • Ensure effective financial control of all Help Desk/Job Control activities. This includes the following:
    • Expense budget planning/control
    • Management reporting
  • Ensure effective operational control of all Help Desk/Job control operations. This includes the following:
    • Mission Statements
    • Job Descriptions
    • Performance Plans
    • Process Details
    • Performance Indices
    • Staffing Models
    • Management Reporting
  • Ensure Help Desk/Job control staff have skills required by the current and projected responsibilities
    • Technical Skills
    • Customer Service Skills
Benefits and EEOC

Harris Health System benefits program is designed to provide you with more flexibility and choices in meeting your specific needs. Harris Health System benefits program allows you to protect your income in case of illness, death and disability, and to help you save for retirement.

It is the policy of Harris Health System to provide equal opportunity for all applicants for employment regardless political affiliation, race, color, national origin, age, sex, religious creed or disability. Applicants may request any reasonable accommodation(s) to participate in the application process.

Job Category

Information Technology

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!