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Assistant General Manager
Job Reference #: 9447_1544335
Categories: Administrative/Clerical, Management - Mid-Level (Manager, Director), Management - ALL CATEGORIES
TownePlace Suites by Marriott
2450 Quantum Blvd.
Boynton Beach, FL. 33426
An Award Wining Extended stay hotel by Marriott
Necessary Assistant General Manager Duties and Responsibilities:
-Strive to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image
-Address complaints, identifies and resolves problems in a timely manner; may develop alternative solutions; uses reason when dealing with emotional topics and/or situations
-Fulfills Manager on Duty shifts
-Ensures orientation for new team members is thorough and completed in a timely manner
-Assist the General Manager with scheduling based on occupancy, making sure staffing levels are appropriate to exceed guest expectations
-Supports team members to ensure their entire workload is completed daily
Assistant General Manager Job Requirements:
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
Assistant General Manager Education and/or Experience:
-Hotel Management, General Business or Marketing degree preferred
-2 years hotel experience minimum
-Or equivalent combination of education and experience
-Marriott or Hilton Training preferred
Knowledge, Skills and Abilities:
-Ability to maintain confidentiality of business and financial matters and information related to the property, owners, partners, guest, associates
-Ability to work in a courteous, tactful and patient manner with hotel guest and company associates
-Have a flexible schedule and the ability to work weekend shifts
-Ability to train all employees on every aspect of their shifts and job requirements
Assistant General Manager Special Requirements:
-Prompt and regular attendance
-The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
-Associates are required to comply with hotel and/or department uniform and professional attitude and appearance standards.
-Associates are expected to carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
-Participate in all mandatory job training and meetings.
-Current and valid drivers license.
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