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Director of Rooms

at HCareers

Posted: 9/14/2020
Job Reference #: 9447_1526535
Keywords: operations

Job Description

Description:
Austin Proper Hotel & Residences is seeking candidates for Director of Rooms. This 32-story modern high-rise includes 244 hotel rooms and a limited collection of 99 branded luxury residences and penthouses for sale. Amenities include two rooftop pools, wellness center and spa and three food & beverage destinations driven by McGuire Moorman Hospitality.

The Director of Rooms will oversee and manage the daily operations of all the Front Office, Housekeeping and Security Teams. The Director of Rooms directs and works with managers and colleagues to successfully execute all front office operations, including guest arrival and departure procedures. Works to establish a safe and secure environment for all guests and colleagues. Strives to continually improve guest and colleague experience and maximize the financial performance of the department.

Responsibilities:
* Manage day-to-day operations, ensuring the quality, standards and meeting the expectations of the guests daily
* Utilize interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example
* Encourage and builds mutual trust, respect, and cooperation among team members
* Ensure recognition of colleagues is taking place across areas of responsibility
* Communicate performance expectations in accordance with checklists for each position and monitors progress
* Achieve and exceed goals including performance goals, budget goals, team goals, etc.
* Conduct department meetings and continually communicate a clear and consistent message regarding department goals to produce desired results
* Manages department controllable expenses to achieve or exceed budgeted goals.
* Provide recommendations and reports for capital expenditures, repairs and maintenance programs for all Front Office and Rooms areas
* Provide services that are above and beyond for guest satisfaction and retention

Qualifications:
* 5 - 10 years' experience managing Front Office and Housekeeping Operations
* Strong written, verbal, and non-verbal communication skills
* Proactive attitude with strong organizational and time management skills
* The ability to motivate and inspire others to work cooperatively to achieve designated goals
* The ability to maintain confidentiality of guest information and pertinent data
* Strong problem-solving skills

Education:
Bachelor's Degree required.

Company Overview:
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the "best of the best" from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.
Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category
Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!