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F&B & Events Manager

at HCareers

Posted: 10/29/2020
Job Reference #: 9447_1542346
Keywords: promotions

Job Description

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

The all-new, vibrant 'Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it's an oasis of tranquility in the heart of Waikiki.

Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it's where Hawaii vacations turn moments into memories.

Our resort is proudly named in honor of Queen Lili'uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke'alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. 'Alohilani Resort Waikiki Beach.

Employment Status

Full-Time

Overview

The F&B Manager is responsible for coordinating, supervising and directing all aspects of one F&B outlet's operations, while maintaining a profitable F&B outlet and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

Responsibilities


    - Must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
    - Oversee all aspects of the daily F&B and Events operations.
    - Supervise outlet personnel.
    - Respond to guest complaints in a timely manner.
    - Work with other F&B managers, chefs, department leaders and keep them informed of issues as they arise.
    - Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
    - Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.
    - Prepare and submit required reports in a timely manner.
    - Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.
    - Monitor quality of service in F&B outlet.
    - Assist in menu planning and preparation.
    - Ensure compliance with all local liquor laws, and health and sanitation regulations.
    - Ensure compliance with SOP's in all outlets.
    - Ensure compliance with requisition procedures.
    - Be visible on the floor and assist staff as needed during each meal period.
    - Conduct staff performance reviews in accordance with Highgate Hotel standards.
    - Understand, implement and monitor corporate promotions in outlet (if applicable), including buffet and three-meal concept standards.
    - Ensure the training of employees on SOP's and technical job tasks.
    - Be involved in and/or conduct departmental and hotel training (CARE, One to One ), etc.
    - Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.
    - Complete tip reporting.
    - Ensure overall guest satisfaction.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!