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Food & Beverage Supervisor | Full-Time | La Jolla

at HCareers

Posted: 9/14/2020
Job Status: Full Time
Job Reference #: 9447_1526252
Keywords: restaurant, food

Job Description

Are you a self-motivated, results oriented and creative problem solver who possesses excellent follow through skills to ensure the job is done right and the quality is exceptional? If the answer isYES,Estancia La Jolla Hotel & Spahas an opportunity for you!

Job Summary:
Supervises the Food and Beverage teams in assigned area(s) to ensure guests receive the highest level of service and quality on a daily and consistent basis. Typically floats between areas vs. being assigned to a single restaurant.

Duties & Responsibilities
Primary Responsibilities/Essential Functions:
1. Supervises subordinate lead personnel in the assigned restaurants and/or In Room Dining. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training team members. Recommends applicants for selection. Plans, assigns and directs work. May set work schedules. Recommends performance ratings. Recommends merit increases, promotions and reclassification. Determines work quality expectations and sets deadlines.
2. Monitors day-to-day restaurant operations to ensure standards of product presentation and service exceed guest expectations and meet or exceed property standards. Takes or recommends corrective action as needed.
3. Works to achieve budgeted revenues, controls expenses and maximizes profitability within assigned areas. Utilizes corporate approved computer programs to analyze forecasts, cost and revenue reports. Makes decisions and takes action based on that information to maximize profitability. Ensures quality and portion control while minimizing waste or loss of supplies to maintain profitability.
4. Ensures guests receive outstanding, consistent, exceptional service by circulating through each dining area. Seeks opportunities to improve satisfaction and immediately handles any guest concerns or complaints.
5. Ensures all dining, service and kitchen areas are clean and properly set up. Maintains sufficient inventory of food, supplies and equipment and orders as needed. Participates in weekly/monthly inventories. May prepare and submit liquor and supply orders. Ensures equipment is properly maintained. Ensures compliance with all food and beverage regulations.
6. Monitors SOPs to ensure consistent exceptional service is provided. Assists in developing and updating policies and procedures. Participates in weekly meeting with Food & Beverage Management Team to ensure weekly goals, challenges, and service standards are met.
7. Follows all standard food handling, TIPS, sanitation and health department guidelines.

Other Responsibilities/Supportive Functions:
1. Recommends merit decisions within budget or established guidelines. Recommends promotions or re-classifications within company policy.
2. Responds to guest inquiries and coordinates special arrangements and requests.
3. Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
4. Ensures that minors and intoxicated persons are not served alcoholic beverages. Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.

Qualifications (relevant experience, education and training):
1. One to two years of increasingly responsible food and beverage experience in hotel environment required. Prior supervisory experience desired.
2. Requires ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction.
3. Ability to monitor labor as required by anticipating business activity while ensuring that positions are staffed when and as needed and labor cost objectives are met.
4. Requires ability to serve needs of guests through verbal face-to-face interactions. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.

Estancia La Jolla Hotel & Spa is an equal opportunity and E-Verify employer M/F/V/D
(ref. 37305)

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!