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Front Desk Supervisor

at HCareers

Posted: 10/22/2020
Job Reference #: 9447_1494863
Keywords: operations

Job Description

Discover the brand new Candlewood Suites Anaheim Resort Area. Our hotel is an ideal choice thanks to our premier location and staff. We offer cozy, home-like hotel suites and within few blocks to the main gate at Disneyland Resort, and the Convention Center.

The Candlewood Suites Anaheim Resort Area is currently seeking a Front Office Supervisor to assist the Front Office Manager in directing the operations of the front office on a daily basis. Responsible for supervising and working with the front office staff to ensure the highest quality of guest service.

Job duties include:

    -Ensures that all front office associates receive training adequate for the performance of the position. Provides feedback on a continual basis.
    -Participated in the training, developing and disciplining of all front office staff.
    -Maintains records of absences and tardiness.
    -Performs all front office duties including check-in, check-out, reservations, etc.
    -Maintains a high daily average rate (ADR).
    -Answers inquiries pertaining to hotel policies and services.
    -Ensures that all required reports are completed and submitted in a timely manner.
    -Ensures guest satisfaction by responding to and resolving guest complaints.
    -Is aware of direct competition.
    -Fills in at the front desk and reservations when staffing needs and hotel needs dictate.
    -Maintains regular contact with the Housekeeping Department to ensure proper room status.
    -Fills in for the Assistant Front Office Manager in his/her absence.
    -Must wear required uniform. Must maintain a neat, clean, well-groomed appearance.
    -Ensures that staff is in adherence to uniform/grooming standards at all times.
    -Ensures that all guests are served.
    -Notifies Front Office Manager of guest comments.


Associate's Degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination and experience. In-depth knowledge of Front Office and Reservations System procedures. Prior experience in hotel as a font desk associate, local candidates only, ability to work a varying schedule of day, night and weekends.

(ref. 32944)

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