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Front Desk Supervisor | La Jolla

at HCareers

Posted: 11/26/2020
Job Reference #: 9447_1542455
Keywords: supervisor, manager

Job Description

Estancia La Jolla Hotel and Spa is currently seeking an enthusiastic, dynamic Front Desk Supervisor to join our team!

Are you a fast thinking individual that meets challenges with enthusiasm and urgency in a fast paced hospitality environment? Do you take pride in your ability to motivate and lead a team to provide outstanding guest satisfaction and quality service? Do you enjoy varied activities, possess good follow up skills to ensure the job is done, and have the ability to increase revenue and customer satisfaction while achieving desired results?

If the answer is "Yes", then Estancia La JollaHotel & Spa is looking for you!

Job Summary:

Responsible for assisting the Front Office Manager with the planning, organization, development and direction of the Front Desk and Bell staff to operate at the highest service standards as they relate to efficiency, professionalism, accuracy, and customer service. Builds and manages teams effectively.

Essential Duties/Responsibilities:

    -Provides guidance and leadership to Guest Services Agents and Bell Persons whenever necessary. Provides feedback about performance and may be involved in the evaluation process.
    -Makes assignments and distributes workload; manages day-to-day workflow.
    -Ensure Guest Services Agents consistently review expected arrivals in advance, check guests in/out of hotel according to procedures, ensure accurate guest billing, and make reservations outside of hours.
    -Ensures Guest Services Agents are adhering to all established accounting and cashiering practices including processing package adjustments, transfers, write-offs and disputes.
    -Received and records vouchers, credit cards, personal checks, business checks, cash, and other forms of payment.
    -Effectively deals with internal and external customers, some of whom may require a high level of patience, tact and diplomacy.
    -May provide concierge assistance by providing information about services guests may require, such as dining, recreation, entertainment, shopping, business, travel, and hotel amenities.
    -Resolves guest complaints within scope of authority; otherwise refers the matter to management.
    -Notifies supervisor and/or security of all unusual events, circumstances, missing items, or alleged theft.
    -Maintain the integrity of the room inventory and optimize room revenue when blocking or rooming guests.
    -Performs essential functions of Guest Services Agent as needed.
    -Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.

Job Requirements:

    -High school diploma or general education degree (GED); or equivalent combination of education and experience.
    -Two or more years related experience and/or training.
    -Must have excellent customer service/communication skills and provide a high level of guest satisfaction.
    -Requires ability to use computer programmed with accounting software to record, store and analyze information.
    -Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
    -Must be able to solve problems and remain calm and alert if dealing with difficult guests, during busy activity periods or in an emergency situation.
    -Must be bale to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests.
    -Able to work independently with minimal guidance and as part of a team.
    -Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts.

Ideal candidate will have:

    -Experience in Opera Property Management System preferred
    -Prior supervisory experience desired
    -4 diamond hotel/resort experience a plus

Physical Requirements:

While performing the duties of the job the team member regularly stands for sustained periods of time or walks from one work area to another. While performing the duties of the job the team member frequently uses fingers to enter data into computer or operate office equipment. The team member occasionally grasps objects. The team member frequently reaches by extending hand(s) and arm(s) in any direction. The team member occasionally stoops and crouches. The team member talks constantly and needs to hear sounds or voices. Exerts up to 75 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The team member is required to have close visual acuity to prepare and analyze data and figures and view a computer terminal. The team member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned and to make general observations of facilities.

The team member is subject to inside environmental conditions. The noise level is moderate. The team member is subject to hazards which includes proximity to electrical current found in office related equipment. The team member is occasionally subject to atmospheric conditions such as perfumes, odors, or dusts. The team member may be exposed to infectious diseases.

(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

For more information about this hotel and Pacific Hospitality Group (PHG), click on Hotel Portfolio tab and About PHG.

Estancia La Jolla Hotel & Spa is an equal opportunity and E-Verify employer M/F/V/D

(ref. 38226)

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!