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Front Desk/Night Audit Supervisor

at HCareers

Posted: 9/29/2020
Job Reference #: 9447_1531386

Job Description

Marriott at the University of Dayton is Now Hiring: Front Desk/Night Audit Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk/night audit supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple years to Assistant General Manager roles! Here are some reasons our associates like working for us: Our Benefits (applies to Full Time Associates Only) Competitive Pay, Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental, 401K Retirement Program with company contribution - FREE MONEY! Complimentary Hotel Room Night Program - Receive 7 free nights a year, Group Life Insurance equal to your annual salary, Voluntary Short and Long Term Disability Programs, Verizon Wireless Discount - save up to 18% off your billing a month with our partnership with Verizon, Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs - take classes related to hospitality and save up to 9% off the tuition price,. Role Responsibilities: Provide the highest quality of service to the customer at all times. Check guests in and out efficiently and in a friendly manner. Handle guest mail and messages per established procedures. Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies. Take reservation requests efficiently. Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handles special requests.
Monitor room availability and offer AGM and GM assistance in yield management and restrictions. Handle safe deposits by guests per established procedures. Keep lobby and desk area clean and presentable. Have a thorough knowledge of emergency and security procedures. Why Concord? >Concord's foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest - having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. RESPONSIBILITIES: Reconcile and complete all daily front desk agents' work Run Find trial balance to post rooms and close day. Run accounts receivable reports Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required. Investigate all service and safety issues reported during the shift to fine their cause, and give recommendations to avoid repeated issues. Initiate investigations. Write and supervise the creation of incident reports. Monitor investigations to their timely conclusion. Ensure appropriate follow up with guests and visitors, documenting all contacts. Check guests in and/or out. Operate/handle telephone lines. Escort incoming guests to their rooms when feasible. Additional duties as necessary and assigned. Carry out any reasonable request by Management that is capable of being performed. I have read and accept the responsibilities describer in the above job description Behaviors Required * Leader: Inspires teammates to follow them Preferred * Enthusiastic: Shows intense and eager enjoyment and interest Motivations Required * Self-Starter: Inspired to perform without outside help

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