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Front Office Manager

at HCareers

Posted: 9/16/2020
Job Reference #: 9447_1527847
Keywords: office, front office

Job Description

Lightspeed and Marriott strongly preffered. Mostly evening MOD shifts.

Front Office Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES:

    -Works with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel.
    -Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately.
    -Works with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores.
    -Effectively trains guest service agents on proper front desk procedures.
    -Recruits, interviews and selects, in conjunction with the General Manager, the most qualified candidates for front desk positions.
    -May prepare weekly schedules for front office staff.
    -Address performance deficiencies of front office staff through coaching and disciplinary actions.
    -Complete performance evaluations for front office staff timely.
    -May be responsible for posting weekly guest satisfaction scores for hotel associates to see and review.
    -Ensures guest service agents are in compliance with clean, neat uniforms and name badges.
    -Required reports are timely and of a quality that can be shared with corporate.
    -Rates are accurate and monitored daily.
    -Is proficient at managing inventory in the property management system.
    -Frequently meets with and reviews work generated by the night auditor.
    -Maintains regular attendance and is consistently on time.
    -Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
    -Position has supervisory responsibilities of front office staff.
    -Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!