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Front Office Manager OEM

at HCareers

Posted: 10/19/2020
Job Reference #: 9447_1530031
Keywords: office, front office

Job Description

Overview

Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.
Responsibilities


    - Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
    -Implement company and franchise programs.
    - Prepare forecasts and reports and assist in the development of the room's budget.
    - Monitor and maintain the front office systems and equipment to ensure their optimum performance.
    - Track guest satisfaction surveys and maximize usage of the guest response tracking system.
    - Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs.
    - Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.
    - Communicate both verbally and in writing to provide clear direction to staff.
    - Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
    Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied.
    - Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
    - Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
    - Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
    - Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues.
    - Regular attendance in conformance with the standards is essential to the successful performance of this position.
    - Comply with attendance rules and be available to work on a regular basis.
    - Perform any other job related duties as assigned.

About Us

In the urban village of Rosslyn, Le Méridien Arlington is centrally located among top destinations in the Washington, D.C. region. This stylish boutique hotel is also close to numerous restaurants, shopping options, and corporate offices. Amuse boasts innovative Italian cuisine as well as an inviting terrace with close views of the Potomac River. Meanwhile, Amuse Bar is a sophisticated setting for lounging and enjoying signature cocktails and renowned wines. Our 154 engaging guest rooms and suites provide ample space for business, leisure, or an intersection of the two. Le Meridien Arlington inspires its artists to savor the culture and enjoy the offerings of its local area. Together with competitive benefits programs to include the tuition reimbursement program and employee assistance program, creative and health initiatives, our artists collaborate together to cultivate and make new experiences come to life.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!