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Front Office Supervisor - Southernmost Beach Resort

at HCareers

Posted: 11/12/2020
Job Reference #: 9447_1528589

Job Description

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.


Overlooking the historic Key West Harbor, The Marker Key West is a luxurious compound with a sense of refuge and retreat, located in the center of it all. As The hotel is Old Town's first new build resort in over 20 years and is home to 96 tropically-inspired contemporary and luxurious guest rooms featuring luxe fabrics, plush bedding and a curated collection of art, literary works, and thoughtful local amenities.

Employment Status



The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.


    - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
    - Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
    - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
    - Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
    - Review Front Office log and Trace File daily.
    - Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
    - Follow all cash handling and credit policies.
    - Be aware of all rates, packages and special promotions as listed in the Red Book.
    - Be familiar with all in-house groups.
    - Be aware of closed out and restricted dates.
    - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
    - Be familiar with hospitality terminology.
    - Have knowledge of emergency procedures and assist as needed.
    - Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees.
    - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
    - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
    - Be able to complete a bucket check, room rate verification report, and housekeeping report.
    - Balance and prepare individual paperwork for closing of shift according to hotel standards.
    - Maintain and market promotions and guest programs.
    - Maintain a clean work area.
    - Assist guests with safe deposit boxes.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!