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General Manager

at HCareers

Posted: 9/16/2020
Job Reference #: 9447_1527883
Keywords: operations

Job Description


General Manager
Holiday Inn Express, Hammond, IN

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we're not about numbers...we're about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we're constantly looking for individuals who work well together for a unified purpose. For our leadership, we're looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you're all about, consider joining our Team.

Ascent Hospitality is looking for a uniquely qualified hospitality leaders to be our GENERAL MANAGER of the Holiday Inn Express Hammond, IN. Apply today for a chance to take your career to new heights in a thrilling and rewarding opportunity!


General Manager Job summary


The General Manager has overall responsibility for the successful operation of the hotel and for meeting or exceeding its financial objectives. This position is responsible for attaining projected revenues and profit levels and to ensure superior guest service and product quality. The General Manager will maintain a positive community image and remain current on local area trends and participate in community events to represent the hotel. This champion will provide overall direction and guidance to their team while managing the day-to-day leadership and management of all property facets. The General Manager is required to adhere to the mission and values of Ascent Hospitality.

What you will be doing

    -The General Manager will lead, through a team, the effective management of Rooms, Accounting, Sales & Marketing, Engineering and Human Resources to maximize financial performance while upholding quality standards, maximizing levels of guest satisfaction, and maintaining favorable employee morale.
    -Direct the development and execution of the annual strategic plan, the annual budget, sales & marketing plan, and operations plan, emphasizing balanced growth and consistent profitability.
    -Maximize financial success of the hotel by aggressively pursuing revenue goals, managing expenses, controlling labor costs, and assuming overall responsibility for revenue management.
    -The General Manager will conduct regular staff meeting, department meetings, and all employee meetings to keep staff informed on hotel business, address concerns or problems, and develop plans to create a better, more profitable work environment for all.
    -The General Manager will ensure that a maximum level of guest service and satisfaction is achieved and maintained, and internal and external customer service needs are met through avenues such as training, survey analysis, feedback and positive reinforcement programs.
    -Provide mentoring and guidance to reporting staff and appraises the performance of all positions directly reporting.
    -Coordinate capital improvement projects to maintain/upgrade quality standards and property image and to protect assets.
    -Continuously monitor licensing, health, safety, and other statutory regulations to ensure these aspects are in compliance.
    -The General Manager will comply with all hotel and company policies and procedures.
    -Support the company pillars by following and executing: Revenue Improvement, Cost Management/Profitability, Exceeding Guests Expectations, Associate Engagement, and Outstanding Physical Product.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!