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Job Reference #: 9447_1539850
OTO Development is pleased to announce a wonderful career opportunity for a General Manager. This is exceptional opportunity to become a key player on our leadership team at this property!
What will you be doing most days?
-Lead the property in the generation of revenue through sales and marketing efforts
-Maintain strong knowledge of and relationships in the local market
-Manage relationships with hotel vendors and negotiates service agreements as appropriate
-Review financial reports and statements to understand the property's performance versus its budget and expenses while working to determine areas of concern and develops strategies to improve performance
-Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses. Strives to accomplish financial goals simultaneously with superior guest and team member satisfaction
-Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters
-Ensure service, technical skills, and other training occurs throughout the property
-Establish and maintains open, collaborative relationships with direct reports and entire team
-Establish a presence with team members on property and actively solicits team member feedback and utilize an "open door" policy
-Hire team members who demonstrate strong functional expertise, creativity, and leadership
-Observe service behaviors of team members and provides feedback to individuals and/or supervisors
-Review comment cards, guest survey results, and other data to identify areas of improvement with team members
-Analyze service issues and identifies trends while facilitating the development of creative solutions to overcome obstacles
-Interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction
-Ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations
-Ensure policies are administered fairly and consistently and that each team member's performance is evaluated and recognized where appropriate
-Work to ensure property meets franchise standards and is a safe and secure facility for guests and team members
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!