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General Manager

at HCareers

Posted: 11/17/2020
Job Reference #: 9447_1539850
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Job Description


OTO Development is pleased to announce a wonderful career opportunity for a General Manager. This is exceptional opportunity to become a key player on our leadership team at this property!

What will you be doing most days?

    -Lead the property in the generation of revenue through sales and marketing efforts
    -Maintain strong knowledge of and relationships in the local market
    -Manage relationships with hotel vendors and negotiates service agreements as appropriate
    -Review financial reports and statements to understand the property's performance versus its budget and expenses while working to determine areas of concern and develops strategies to improve performance
    -Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses. Strives to accomplish financial goals simultaneously with superior guest and team member satisfaction
    -Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters
    -Ensure service, technical skills, and other training occurs throughout the property
    -Establish and maintains open, collaborative relationships with direct reports and entire team
    -Establish a presence with team members on property and actively solicits team member feedback and utilize an "open door" policy
    -Hire team members who demonstrate strong functional expertise, creativity, and leadership
    -Observe service behaviors of team members and provides feedback to individuals and/or supervisors
    -Review comment cards, guest survey results, and other data to identify areas of improvement with team members
    -Analyze service issues and identifies trends while facilitating the development of creative solutions to overcome obstacles
    -Interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction
    -Ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations
    -Ensure policies are administered fairly and consistently and that each team member's performance is evaluated and recognized where appropriate
    -Work to ensure property meets franchise standards and is a safe and secure facility for guests and team members

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!