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General Manager

at HCareers

Posted: 11/23/2020
Job Reference #: 9447_1541588
Keywords: operations

Job Description

Job Responsibilities:

-Develop short term and long term financial and operational plans for the hotel which support the overall objectives of the company. Prepare the annual hotel budget.
-Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports. Initiate corrective action.
-Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action.
-Implement and maintain local and national sales/marketing programs.
-Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
-Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel.
-Maintain a security function to protect the assets of the hotel and the personal safety of employees and guests.
-Implement/maintain two-way communication systems that cross departmental lines to reach all employees.
-Develop new programs which result in an increased level of guest satisfaction and operational excellence.
-Manage in compliance with established company policies and procedures and local, state, and federal laws and regulations.
-Reward employees who meet or exceed guest expectations.
-Other duties as assigned.
Job Skills:

-Computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s).
-Ability to exercise excellent communication, presentation, organization, time management and listening skills.
-Ability to use analytical skills for measuring business potential and value to the hotel.
-Ability to successfully interact with all levels of customers and hotel management.
Job Qualifications:


Bachelors degree in Hotel Management.


Minimum 2 years experience as an AGM. 3 years hotel operations experience in a supervisory capacity. 2 years experience in direct sales or retail trade; OR, an equivalent combination of education and experience.


Possess a valid driver's license and be able to drive to customer appointments.
(ref. 22680)

Application Instructions

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