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General Manager

at HCareers

Posted: 11/26/2020
Job Reference #: 9447_1542648
Keywords: operations

Job Description

Overview General Manager - Crowne Plaza Crystal City - National Airport Crowne Plaza Crystal City-National Airport is a B. F. Saul Company Hospitality Group 4-star, full service property with 12 floors and 308 guest rooms, uniquely located in the heart of Crystal City, VA, just minutes away from the Nation's Capital. The property has 5,000 square feet of meeting and event space which includes two full service restaurants and a fully owned and managed Starbucks and is currently supported by a team of approximately 93 team members. Position Summary: The General Manager is the senior field leader responsible for the achievement of the revenue, profit, efficiency, quality and personnel objectives of their specific hotel within the B. F. Saul Company Hospitality Group. These objectives are developed and documented in an annual hotel business plan, budget, hotel and individual goal plan. The Hospitality Group mission statement is a balanced scorecard with emphasis in four primary areas that the General Manager is responsible to lead at their hotel. Operational Quality and Guest Satisfaction Market Share and Financial Performance Team Member Development and Satisfaction Community Engagement and Sustainability Success We maximize our potential and help guests and each other in meaningful ways. We own our results and achieve our goals. Respect We act with Integrity full, fairness and trust in everything we do. Collaboration We are in this together. We look out for one another. We embrace teamwork, inclusion and support. Communication We communicate consistently and transparently and provide genuine and open feedback. Fun and Encouragement We encourage each other to make a difference. We foster appreciation, and spontaneous fun. Adapt and Change We are creative, flexible and open minded. Through leadership of the hotel management team and collaboration with the corporate and field leaders, the General Manager is accountable for the performance and development of the hotel's overall team and all fundamental operational issues within their hotel. The Hospitality Group has six core values that the General Manager must support and demonstrate leadership. The General Manager will use creative and focused goals and actions to motivate the team and to engage them in continuous improvement in all aspects of the hotel's business plan and the company's mission statement. Direct engagement in all property operations, hands-on follow through and the development and implementation of detailed objectives and action steps are key responsibilities. Accountability for results will be achieved through monthly objective reviews, statement analysis, physical property inspections and direct engagement with the Regional Vice President and Senior Vice President of Operations. The General Manager of the Crowne Plaza in Crystal City collaborates to coordinate the shared services that exist between the Crowne Plaza and the company's Holiday Inn National Airport. These shared services include; Accounting, Sales, Revenue Management, Human Resources and Engineering. Collaborating with the Regional Vice President will allow for input to the strategic decision making regarding specific issues including budgeting, operational challenges and focal points, sales and marketing, and capital investments. Performance Standards: The success and relative performance of the General Manager will be measured by their ability to achieve the specific performance metrics of their hotel. Benchmarks are established in each area of emphasis; quality, financial, people and community. Support of the company mission statement and values is critical as is the direct and trustful relationship with the corporate team and Regional Vice President of Operations. Specific Responsibilities: The General Manager is a leadership role with both strategic and tactical duties. Specific accountabilities and actions are vital to the role and consistent with the needs of the B. F. Saul Company Hospitality Group. These have been outlined below in alignment with the four elements of the Group's mission statement. Operational Quality and Guest Satisfaction - performance excellence and attention to detail. Personally Deliver Exceptional Guest Service Identify potential obstacles to exemplary service and define next steps to remove barriers. Use available tools and knowledge to implement ideas to maximize guest satisfaction scores. Share results from guest satisfaction surveys and on line ratings with hotel team and addresses needs and trends. Respond to guest concerns as necessary. Conduct consistent inspections of the hotel operations and building. Collaborate, Plan and Drive Capital Projects within the hotel to ensure the hotel is in optimal condition Leads and participates in monthly Safety Committee Meetings. Ensures a clean and safe work environment. Promote corporate safety programs and initiatives. Market Share Growth and Financial Performance - entrepreneurial revenue growth throughout the enterprise and strong efficiency, cost and risk management focus. Create and drive Revenue and Expense budgets in collaboration with Regional Vice President of Operations, SVP of Sales, Marketing and Revenue Management and Hotel Performance Support (HPS) team. Manage hotel profitability to achieve and exceed budgeted financial performance. Coordinate and drive the business plan process in collaboration with Regional Director of Sales, Revenue Manager, SVP of Sales, Marketing and Revenue Management and Regional Vice President of Operations. Collaborate on revenue and channel management efforts with the Director of Interactive Marketing and Revenue Management. Guide the Food and Beverage effort in an aggressive and promotionally oriented fashion with focus on catering, outlets and the Starbuck's licensed operation. Closely manage payroll productivity and overhead staffing costs. Conduct monthly financial statement reviews with management team. Review A/R and A/P with emphasis on following accounting procedures. Communicate financial forecasts via weekly reporting and critiques month end financial results via month end reporting. Manage and maintain company assets to stay within budget guidelines and prolong the life of company resources. Team Member Development and Satisfaction - collaborative leadership, fairness and integrity, commitment to training and internal growth. Support and lead a work environment focused on performance, accountability, execution and team member satisfaction and fairness. Lead efforts to create a motivated work force with relevant training and engagement programs for hotel team members. Collaborate with Human Resources and Corporate HR Support to recruit and retain the talent needed to execute the Hospitality Group mission. Utilize training resources effectively and ensures all training requirements are met. Lead team goal planning effort to insure all management personnel and departments have effective goals and an appropriate basis for accountability. Manage the annual Goal Plan Incentive process. Conduct and supervise the performance appraisal process, and ensure progressive disciplinary efforts are carried out as necessary with support from the Human Resources and Department Heads. Community Engagement and Sustainability - business development in the community and resource sustainability. Engage and lead relevant business associations that benefit the hotel and the company. Lead property-based efforts to maximize sustainability and enhance energy and resources efficiency. Establish and follow through on a program of community engagement within the property, and drive engagement within the team. Shared Services - The Crowne Plaza in Crystal City provides support to the Holiday Inn National Airport in several key areas. The General Manager is responsible to coordinate these efforts and provide direct leadership to the Department Heads that support both hotels. This is a collaborative - partners...

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