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General Manager - Lazia
Job Reference #: 9447_1527386
General Manager - Lazia at Crossroads Hotel Kansas City Reports to: General Manager - Hotel WHO WE ARE Aparium Hotel Group has transformed the historic Pabst and Pendergast landmark buildings into the upscale, independently-branded Crossroads Hotel. Designed by local architectural firm El Dorado Inc., Crossroads features 131 guest rooms, meeting spaces and a restaurant, as well as a bar and rooftop terrace. Constructed in 1911 as a bottling and distribution plant for The Pabst Brewing Company, the building was also once used for beer and liquor distribution during Prohibition. Aparium was founded in 2011 by Chicago hospitality executive and entrepreneur Mario Tricoci and luxury hotel veteran Kevin Robinson. The duo saw a clear need for a company that could bring c-suite service and accommodations to underserved, yet distinct and important cities, while maintaining and celebrating the unadulterated character of each. Driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets. THE LAZIA CONCEPT A Nostalgic Italian Steakhouse; our dinner-only restaurant spins a fresh take on nostalgic Italian style. THE ROLE The Lazia General Manager reports directly to the Hotel General Manager. All leaders of Aparium are required to get down and dirty to unearth existing needs and personally ensure what needs to be fixed is repaired. We are a young company that is in hyper-growth, so having the ability to be a soldier is as critical as being a general. As the Lazia General Manager, you will be involved with the planning, execution and growth of the restaurant's food and beverage program. You will lead your team by example, spending the majority of your time engaged in service; supporting and coaching associates, actively participating in service at the door and table, and establishing personal connections with guests. We encourage our leaders to inspire, encourage and challenge each other to be their absolute best; you will partner with the culinary team on delivering on our unique brand of translocal hospitality. WHO YOU ARE Your past experiences have led you to understand that there is an art + science to the how and what a hospitality operations professional is responsible for; not all remedies can be outlined in a training manual or found in a recipe book. You are energized by the frenectic pace of a bustling dining room and gain deep satisfaction from conducting a well-run shift; and will jump-in when the going gets tough and your team respects you for that. You have developed relationships with guests and service industry colleagues alike, as they often contact you for reservations you are known for making them and their friends feel valued. You understand that what we do is not rocket science but there are a lot of moving parts; you have a clear understanding of how a successful operation should be running and how that connects to staffing, scheduling, training, ordering, sidework, shift logs, preshifts, and all the other systems and tools your team employs. WHAT YOU WILL DO Drive restaurant performance by developing and executing an operating plan that delivers on Lazia's unique Italian food and beverage concept which includes attaining a high level of service, robust wine menu and authentic Italian cuisine Develop trusting and transparent relationships with the Hotel General Manager, Executive Chef, and associates of the restaurant by being collaborative, humble, and open-minded - no ego is allowed Model behaviors of servant leadership and hands-on assistance; and provide your team with all that you know about food, wine, service, through mentoring, coaching, and training to develop the team's technical skills Demonstrate a thorough understanding of food and beverage items offered, including ingredients, methods of preparation and proper service; communicate advanced knowledge of wines and spirits utilized for the restaurant concept, and lead the curation of Lazia's wine list and educate the team to ensure they can speak to the restaurant's wine program Practice continual improvement practices by identifying root causes of service issues and take action to correct them by collaborating with your team to also improve the operation through creating efficiencies, bettering communication and improving the guest experience Act as the front of house ambassador for Lazia by actively engaging in all aspects of service to ensure the experiences exceed guest expectations, seating is maximized, ensuring the restaurant maintains the top ranking of social media platforms Collaborate with the Hotel General Manager and establish goals based on P&L performance and setting KPIs, and evaluate menu item performance with the Executive Chef to identify improvements or changes Demonstrate advanced knowledge of food and beverage financial acumen by leading inventory for the restaurant; evaluating budget and cost controls; and monitoring and controlling labor and other expenses Collaborate with Director of Lifestyle and Director of Sales to create, plan and execute special events, e.g., New Year's Eve, Valentine's Day, and Mother's Day to provide experiences that demonstrate the hotel's translocal hospitality operating principles Facilitate daily pre-shift meetings that are well organized, well thought out, and conducted with service staff for each shift; and verify daily opening and closing procedures are completed properly Observe daily conditions of all physical facilities and equipment; communicate any recommendations for corrections and improvements to the Hotel General Manager or Chief Engineer Demonstrate advanced knowledge of the POS by having the ability to input, print, close, comp, void, transfer, report, code and route; and ensure staff is thoroughly trained on using the POS efficiently Act as guardian of health and safety for the restaurant to ensure compliance with local health and safety codes, hotel's safety and security policies, and adherence to state and local liquor laws POSITION REQUIREMENTS Minimum of five (5) years of hospitality management, specifically in restaurants Minimum of two (2) years serving as a Restaurant General Manager Bachelor's degree in related field of Hospitality Management or equivalent work experience Ability to work varied shifts that will include, evenings, weekends and holidays Ability to obtain and or maintain a KCMO liquor license and Food Handlers Certification Adaptable interpersonal skills to communication and address all employee levels of the hotel Professional proficiency of the English language in reading, writing and verbal communication HOW YOU LEAD Engage others in general conversation tactics to build rapport quickly; leading and adapting communication and presentation tactics to engage your audience; displaying adaptable interpersonal skills for a wide range of audiences and stakeholders Approach fact finding and discovery missions in a collaborative effort; valuing input and experiences of others that creates additional insight to uncover deeper issues that may need to be addressed or removed as a barrier to implementation Value the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knowing how to use discretion when appropriate; knows how to keep a secret by understanding the difference between transparency and confidentiality Be highly analytical in thought and recommendations; although never acting like the smartest person in the room; a...
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