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Guest Services Supervisor

at HCareers

Posted: 10/5/2020
Job Reference #: 9447_1534731
Keywords:

Job Description

Guest Services Supervisor

Competitive + Benefits

Central Station, a Curio by Hilton, Memphis 38103

We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 18 properties and have ambitious development and growth plans.

Our mission is to go beyond 'hospitality' by creating memorable experiences and lasting connections with our guests.

It's our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people.

Our culture runs on passion, enthusiasm and fun " we love what we do!
We set the bar high and we are relentless in our pursuit to 're-define hospitality'.

Benefits Package

    -Competitive Salary
    -Team Member Hotel Discount Program
    -Uniforms Provided
    -One meal provided per shift
    -Benefits " Health, Dental, Vision, Life Insurance, and other supplemental options
    -Paid PTO beginning after ninety (90) days of employment
    -401K after six (6) months of employment with employer matching
    -Team Member Awards and Recognition programs throughout the year
    -Food and Beverage Discounts
    -Tuition Reimbursement


You

You will never falter on striving for exceptional quality and standards. You will understand the importance of your role in relation to the happiness of our guests and their lasting memory of our hotel.

You will be methodical and have high expectations of yourself and others. You will demonstrate your passion by taking pride in your work, delivering on your promises and doing the simple things brilliantly.
The Role

As 'Guest Services Supervisor' you will be on the front line, delivering on our mission!

You will be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.
What's in a day's work?

    -Top quality Customer service
    -First point of contact for our guests
    -Work effectively with the team and other departments
    -Supervising and training the team
    -Checking guest in and out, processing payments
    -Good knowledge of the hotel facilities and services we offer
    -Maximizing revenue through upsells and room sales
    -Administration and Technology savvy
    -Available to work when the team and customer needs you


The Central Station has stood watch over South Main Street in downtown Memphis for more than 100 years, a direct reflection of the success, struggle, and spirit of the city that grew up around it. It was built simply for arrivals and departures, but the life that churned through on its rails gave South Main a vitality that turned it into one of the most iconic and dynamic neighborhoods in the city. Today, Central Station Hotel lets you experience the verve of this town in ways unlike any other, just like a real Memphian would. We invite you to depart from the city you think you know and arrive in the Memphis that is. Welcome to The Central Station Memphis.

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!