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Job Reference #: 9447_1523810
Categories: General Labor, Hospitality/Resort/Hotel, Management - Mid-Level (Manager, Director), Management - ALL CATEGORIES
The Director-Housekeeping is responsible for ensuring efficient operations of the Housekeeping Department in accordance with Merani Hotel Group standards as well as leading the entire Housekeeping Department including rooms front/back of house public areas and laundry. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities.
Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.
-Approach all encounters with guests and associates in an attentive friendly courteous and service oriented manner.
-Maintain regular attendance in compliance with Merani Hotel Group standards as required by scheduling which will vary according to the needs of the hotel.
-Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
-Comply at all times with Merani Hotel Group standards and regulations to encourage safe and efficient hotel operations.
-Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid
-Establish and maintain a key control system for the department.
-Operate radios efficiently and professionally in communicating with hotel staff.
-Ensure the proper use of radio etiquette within the housekeeping department.
-Monitor and direct all Housekeeping and Laundry leadership.
-Ensure compliance to company and brand training using the steps to effective training according to Merani Hotel Group standards.
-Conduct all 90 day and annual associate performance appraisals according to Merani Hotel Group S.O.P's.
Prepare associate Schedule according to the business forecast payroll budget guidelines and productivity requirements. Submit the Schedule and Wage Progress Report to the General Manager weekly.
-Maintain standards regarding Purchase Orders vouchering of invoices and checkbook accounting according to Merani Hotel Group S.O.P.'s.
-Ensure guest privacy and security by correctly following Merani Hotel Group procedures.
-Participate in required M.O.D. coverage as scheduled.
-Ensure implementation of all Merani Hotel Group policies and house rules.
-Train and review all 'House Safety' rules and procedures with Housekeeping staff.
-Motivate coach counsel and discipline all Housekeeping leaders according to Merani Hotel Group S.O.P.'s.
-Lead and facilitate monthly all-associate team meetings and any other functions required by management.
-Lead and facilitate weekly staff meetings and provide training on a rotational basis using the steps to effective training according to Merani Hotel Group standards.
-Maintain a professional working relationship and promote open lines of communication with other managers associates and all other departments.
-Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.
-Focus the Housekeeping Department on its role in contributing to the guest service scores.
-Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and other associates.
-Conduct weekly walk through with General Manager and Property Engineer.
-Use the telephone and computer system for reporting and verifying room status.
-Properly store secure and issue supplies as needed to meet business demands.
-Complete all reports in a timely and efficient manner as required by management.
-Establish with General Manager's approval any additional standards as needed for the Housekeeping Department.
-Review Guest Request log daily to ensure that all requests have been met taking proactive steps to address problems before they occur.
-Ensure completion of regular maintenance and cleaning projects on a biannual basis.
-Monitor all V.I.P.'s special guests and requests.
-Perform any other duties as requested by the General Manager.
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