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Mgr Front Desk

at HCareers

Posted: 11/11/2020
Job Reference #: 9447_1528227
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Job Description

Job Overview

The Front Desk Manager is responsible for the daily operation of the Front Desk and acts as the main contact for guests and other hotel departments. Ensures an efficient guest registration, check out and telephone service. Ensures front desk agents are completed in accordance to established policies and procedures. Assists in the training and hiring of Front Desk Agents.

Responsibilities


    -Ensure guest arrival and departure procedures are accurately followed in a smooth and timely manner.
    -Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
    -Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
    -Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate.
    -Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.
    -Coordinate activities and foster good relations with our valet and taxi services.
    -Provides information and assists staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.
    -Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
    -Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
    -Ensure all Front Desk Associate duties are completed daily.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!