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Night Manager

at HCareers

Posted: 10/5/2020
Job Reference #: 9447_1535226

Job Description

Wyndham Grand is now seeking a Night Manager to join our team at the Wyndham Grand Clearwater Beach location in Clearwater, Florida.

Job Summary

The Manager, Night Level 2 is responsible for ensuring that all daily reports are generated, daily revenues are balanced, express checkouts are processed efficiently and guests needing assistance during the shift are accommodated. The Night Manager will provide the management team with accurate and reliable information needed to make effective operational decisions, and manage any night associates as applicable.

Education & Experience

    -At least 2 years of progressive experience in a hotel or a related field; or a 2-year college degree and 2 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
    -Supervisory experience preferred.
    -Must be proficient in Windows, Company approved spreadsheets and word processing.
    -Must have a valid driver's license from the applicable state.

Physical Requirements

Often Sometimes Rarely Lifting up to 50 pounds x Sitting x Walking x Standing x Bending neck x Twisting neck x Bending waist (forward or sideways) x Squatting (crouch or site on one's heels) x Kneeling x Crawling x Reach above shoulder height x Reach below shoulder height x Driving x Stooping x Pushing x Pulling x Talking x Hearing x Repetitive motions x

General Requirements

    -Maintain a warm and friendly demeanor at all times.
    -Must be able to effectively communicate both verbally and written, and approach all encounters with all level of associates and guests in an attentive, friendly, courteous and Count On Me! service-oriented manner.
    -Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.
    -Must be able to multitask and prioritize departmental functions to meet deadlines.
    -Attend all hotel required meetings and trainings.
    -Participate in M.O.D. coverage as required.
    -Maintain regular attendance in compliance with Wyndham Hotels & Resorts Management Standards, as required by scheduling, which will vary according to the needs of the hotel.
    -Maintain high standards of personal appearance and grooming, which include wearing nametags.
    -Comply with Wyndham Hotels & Resorts Management Standards and regulations to encourage safe and efficient hotel operations.
    -Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
    -Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
    -Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
    -Must be able to maintain confidentiality of information.
    -Perform other duties as requested by management.

Fundamental Requirements

    -Maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
    -Be involved in and/or conduct departmental and hotel training.
    -Motivate, develop, and manage associates according to Wyndham SOPs.
    -Manage the interviewing process of candidates and follow standards for hiring approvals.
    -Write and deliver associate performance reviews in accordance with Wyndham standards.
    -Ensure compliance with SOPs and procedures in department.
    -Ensure overall guest satisfaction.
    -Respond to guest complaints in a timely manner.
    -Comply with weekly and monthly forecasting procedures.
    -Ensure the training of department supervisors, and associates on SOPs, report preparation and technical job tasks.
    -Check guests in and out.
    -Handle and take reservations.
    -Handle guest's special requests and customer complaints during shift.
    -Perform all other front desk duties and responsibilities.
    -Investigate and handle complaints, disturbances, emergencies, etc. during shift.
    -Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports.
    -Prepare Night Audit month-end reports, including in-house movie reports, house account summary, phone summary, etc.
    -Prepare, copy, and distribute reports as required.
    -Monitor and prepare Night Audit reports in accordance with Wyndham's requirements meeting various due dates and deadlines.

Brand: Wyndham Grand
Location: Wyndham Grand Clearwater Beach, 100 Coronado Drive, Clearwater, Florida 33767
Employment Status: Full-time

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!