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Regional Operations Support, Facilities - Continuous Improvement
Job Reference #: 9447_1546611
Categories: Customer Service, Real Estate/Property Mgmt, Management - Mid-Level (Manager, Director), Management - ALL CATEGORIES
Unit Description We are the Communities we serve! This account is part of the SodexoMAGIC portfolio of business. Use your passion for service to create a positive impact and make a difference in the communities we serve! SodexoMAGIC is a joint Sodexo/ Magic Johnson venture and SodexoMAGIC promises to empower the communities we serve by offering best-in-class food & facilities management solutions, which create a positive impact and make a difference in the lives of our clients and customers. SodexoMAGIC offers our dedicated service via the following Sodexo segments: Corporate Services, Hospitals, K-12 Schools, Universities Transform on-site solutions that impact business success and client satisfaction. Sodexo is seeking a strategic Regional Operations Support, Facilities - Continuous Improvement for one of our largest client accounts, Chicago Public Schools. ** RELOCATION ASSISTANCE is available for this exciting opportunity! ** Are You the One? Our clients depend on your expertise to help them to optimize their business. If you are a Strategic, Quality Minded Facilities Management Professional with the ability to develop innovative technical solutions while successfully managing key performance indicators to drive operational excellence, this may be the opportunity for you! Ideal candidate will be a leader that exhibits innovation, strategic thinking, client relations, team building and associate/leadership development. Is this opportunity right for you? We are looking for candidates who have: A positive demonstrated track record of large scale INNOVATIVE solutions in Facilities systems and processes. Experience in managing complex and sensitive operational challenges in Facilities Management. 5 years work experience in facilities management (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation). Skilled in identifying issues, driving to root cause and able to negotiate solutions. Exceptional customer service, relationship building and communication skills. Strong interpersonal skills to effectively deal with internal customers; foster open upward and downward communication. Combine your proven knowledge of Facility Management and Operational Excellence expertise to help enhance existing client programs including short- and long-range planning and execute business strategy more consistently and reliably. Duties include but not limited to: Responsible for preparation, execution and aftercare of Improvement Projects within the assigned work area. Working closely with unit leadership to define improvement plans and objectives that align to the business strategy - the Operational Excellence Roadmap. Measure progress and targeting of results from improvement projects against the Operational Excellence Roadmap. Strong knowledge in use of Maintenance Management Software, auditing tools, KPIs and other metrics is critical. Coaching of change agents and management to ensure the maximum positive impact of the project. Deliver proactive and effective communication related to improvement initiatives. Do you have a passion for finding Innovative solutions in Facilities operations and systems? Have you created Initiatives to continually support Facilities Organizational Excellence and improve safety, procedures, and processes to our daily operations? If so, APPLY TODAY to join our Team at Chicago Public Schools account. Learn more about Sodexo's Benefits Working for Sodexo: How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities. Make an Immediate Impact. Sodexo is the North American leader for Quality of Life Services. More than 150,000 Sodexo employees work to improve the quality of daily life for our 13,000 client sites in North America. Sodexo partners with clients to help them attain their strategic vision by developing Facility Management service solutions that increase the effectiveness of their people, enhance their business processes and optimize their infrastructure, which deliver tangible outcomes. Our client portfolio spans multiple markets across the nation including education, corporate services, health care and government services, which means we can offer a career full of variety, challenge and tremendous growth opportunities. The SodexoMAGIC partnership represents the union of two global brands that operate at peak performance. Sodexo, a long-standing leader in "quality of life solutions" around the globe, and Magic Johnson Enterprises, the brainchild of NBA all-star Earvin Magic Johnson, who literally took the game to new heights. To learn more about SodexoMAGIC and read a message from Earvin "Magic" Johnson himself click here. At Sodexo, we offer Facilities Management positions in Corporate, Education, Health Care and Senior Living locations across the United States. See more jobs like this one here.www.SodexoFacilitiesCareers.com Position Summary The Manager 3, Regional Operations Support (ROSI) has overall responsibility, or a portion of an on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client executive. In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are: Predictable, Reliable, and Repeatable. Primary Responsibilities: Client / Customer Service - 20% § Navigates the client organization through effective communication while influencing and persuading at multiple levels. Seeks to collaborate for win-win outcomes. § Effectively partners with client and Sodexo stakeholders to drive successful outcomes. § Complies with all client policies and procedures. Operational Excellence - 20% § Owns, drives, and measures operational excellence outcomes of Sodexo and client. § Effectively deploys, embeds and ensures Sodexo standardized processes are in place. § Creates a continuous quality improvement culture that drives operational efficiencies. § Drives change and creates a culture where change is embraced and operationalized. § Brings innovation to client organization through deployment of Sodexo programs and brand. § Utilizes data driven decision making processes around operational expenses and performance outcomes to drive continuous improvement and celebrate successes. Analysis & Decision Making - 20% § Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes. § Accountable for effective utilization of labor resources. § Analyses data such as labor and turnover reports, etc. to engage in data driven decision making around talent. § Brings insightful analysis to issues using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business. § Effective risk management by ensuring consistent regulatory and legal compliance. § Compliance with supply chain management requirements. § Knows, understands and effectively manages comprehensive unit finances including both Sodexo and Client budgets. § Sets operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance. § Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions. § Effectively delegates operational responsibilities to appropriate individuals / positions. Safety - 20% § Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk. § Behaviors include: Working as a team for safety § Communicating Effectively for Safety § Ma...
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