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Job Reference #: 9447_1537464
The Henderson Resort & Spa Job Description
Salamander Resort & Spa
The Reservation Supervisor oversees the daily operation of the department. Trains and coaches reservations agents to reach service and revenue goals. Handles incoming calls, makes reservations, responds to guest inquiries, and promotes hotel services and amenities. Maximizes yield opportunities and meets revenue goals, as established by leadership.
ESSENTIAL JOB FUNCTIONS
-Train and coach the reservations agents on selling and service standards.
-Supervise the reservations sales agents to ensure standards and procedures are followed.
-Assist the Manager with scheduling according to business needs.
-Follow all service standards according to Five Star and Five Diamond standards.
-Follow sales standards to achieve revenue goals according to company guidelines.
-Provide accurate and thorough information on the resort's accommodations, packages, promotions, services, and amenities.
-Ensure accuracy of all reservations data.
-Input group rooming lists and facilitate all rooming list changes and billing changes upon receipt from conference service coordinator assigned to the group.
-Assign specific accommodations based upon feature and/or location requests.
-Provide reservation and pick up reports upon request.
-May assist with other duties as assigned such as running daily reports, e.g. the cancellation, booking, or arrival reports.
-Communicate effectively with guests and other departments.
-This job description is not an exclusive or exhaustive list of all job functions; a service professional may perform other duties assigned.
-High School graduate or G.E.D. equivalent. Bachelor's Degree Preferred.
-Previous experience working for senior level manager and/or supporting multiple managers.
-Must be able to speak, read, write and understand the primary language(s) used in the
-Must be able to read and write to facilitate the communication process.
-Requires good communication skills, both verbal and written.
-Must possess basic computational ability.
-Must possess computer skills, including Microsoft Office 10, Excel and PowerPoint.
-Ability to accurately type at least 50 words per minute.
-Candidate must have previous experience in Reservations, preferably in a luxury hotel.
-Must have exceptional interpersonal, clear verbal and written communication skills. Second language is a plus.
-Strong phone skills needed.
-Required typing of 50+ wpm. Typing test will be part of the interview process.
-Must be able to work in a Reservations office environment and work continuously with the Front Desk and all operational departments.
-Other skill sets include: knowledge of OPERA PMS and Microsoft Office, Delphi and SynXis CRS a plus.
-Candidate must have attention to detail, be able to multi-task, must possess the ability to work in a fast paced environment, experience handling customer service issues and be a team player.
-Position requires flexibility in scheduling, must be able to work AM/PM, weekends & holidays.
-Must be able to work effectively in a stressful environment, communicate with others, effectively
deal with customers and accept constructive criticism from supervisors.
-Must be able to change activity frequently and cope with interruptions.
RECEIPT AND ACKNOWLEDGEMENT
I acknowledge and understand that:
-Receipt of the job description does not imply nor create a promise of employment, or an
employment contract of any kind, and that my employment is at-will
-The job description provides a general summary of the position however it is not all inclusive. I
know of no limitations which would prevent me from performing these functions with or
without accommodation. I further understand that it is my responsibility to inform my
supervisor at any time that I am unable to perform these functions
-Job duties, tasks, work hours and work requirements may be changed at any time
-Acceptable job performance includes completion of the job responsibilities as well as compliance
with the policies, procedures, rules and regulations of Salamander Resort & Spa
-I have read and understand this job description
Print Name: ___________________________________________
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